DC Manager

Job Purpose

Key Responsibilities

• People management of a DC team of shift engineers/technicians and other support functions.
• Provides the team with technical support and advice on complex critical issues. Acts as SME and
• leads team members' training.
• Reviews specialist contractual reports and activities and internal reporting. Vendor reports, internal
• reports, KPI’s.
• Leads the sites in the maintenance and up keeping of all Data center infrastructure according to up
• time standards.
• Makes recommendations based on knowledge and experience.
• Advises upon
• implementation of engineering global standards.
• Leads that all repairs performed on all Data center infrastructure are according to the manufacturer’s
• guidelines and standard methodologies.
• Liaises with other departments within organization.
• Communicates and coordinates activities and on-site staff during an incident.
• Assists with root cause analysis, incident resolution and makes recommendations for eliminating
• potential problems.
• Holds reviews with customers and forms part of escalation.
• Manages operational budgets.
• Engage in improvement projects, often requiring reaching out to a variety of support teams and drive
• them from conception to completion.
• Coordinates daily with a multitude of third-party vendors ensuring adherence to contracted SLAs.
• Planning 24X7 Resource availability and readiness for backup/emergency.
• Understanding confidentiality of Mission Critical business and ensuring Team to follow the same.
• Motivate a culture of clear communication to earn customer’s Trust and deliver results.
• Communicate Clear updates to business and Highlight the Progress/Risks proactively.
• Ensuring Change Management with appropriate Approvals is followed.
• Conduct regular 1 to 1 with Team and clear communication of Business expectations.
• Facility availability as per the Agreement with minimal downtime as per SLA.
• Reviewing SOO for the MEP systems and ensuring Team follows the same.
• On-call availability to take care of any breakdown or planned critical maintenance
• Ensuring, Team understands the criticality of live systems & follows Change Management process.
• Submitting the Monthly report for Site’s performance and deliverables as per SLA.
• Strict follow-up of resources to deliver results within a given deadline.
• RCA analysis and implementing learning from past incidences.
• Enterprise Asset management and maintaining Critical Spares.
• Improving PUE and touching all the key areas that impact the PUE derivatives.
• Challenging the existing Set-up to find any SPOF.
• Conduct Utility Failover Testing as per company’s policy.
• Reviewing the Facility requirements and being able to identify must to have and Good to have.
• Maintaining documentation like SOP, EOP, MOP, Policy etc.
• Vendor Onboarding and budgeting / planning of future expansions.
• To ensure that all the resources (Engineer’s / Technicians/ Supervisor) are confident to run Operations
• and if needed conduct necessary Training.
• Reporting to Management with involved Risks and Future capacity planning.
• Work in-line with customers like TPM, Construction managers, Logistics, Security, IT Team,
• procurement, finance etc.
• Ensuring that drive for energy efficiency is not reducing capacity safety margins and system
• redundancy.
• Increasing the importance of proactive maintenance and smart Tools like (DCIM).
• Motivating SME’s to Raise the Bar in their Key Area’s and cross-functional knowledge sharing 360
• Deg Feedback for improvements and enhancements.
• Coming up with more innovative idea’s to encourage automation for delivering better output.
• Having a Disaster Management plan in place.
• Enhancing Safety culture onsite and motivating QHSE best practices.
• Having all the Vendor/support partner’s Contact/Escalation List updated.
• Highlighting and preplanning the Decommissioning / Replacement of EOL Assets
• Support in snagging and de-snagging of the new expansions with continuous follow-ups to project
• Teams.

Skills Required

• Knowledge of power systems (UPS', Control Panels, DB’s, Busway systems, Generators)
• Knowledge of cooling systems (HVACs, Chillers, VRV)
• Knowledge of ELV Systems (DDC, BMS, Access Control System, CCTV, Fire alarm system)
• Working knowledge of MEP systems and associated switch gear and Distribution Panels, Control

circuits, DX Units, & ELV Systems

• Skill in installation, repair, and maintenance of all types of MEP system equipment’s and components