Dataset Program Manager
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Key skills for this role
About the Role
Voices is hiring a Dataset Program Manager to execute hyperscale pilot programs for AI data services. The role involves managing complex dataset workstreams, defining program parameters, and ensuring exceptional customer experience.
Key Skills for This Role
Responsibilities
- Analyze and establish program parameters: evaluate hyperscale stakeholder requirements to define clear program scope, timelines, budgets, and dataset deliverables
- Lead hyperscale pilot programs through the full lifecycle (intake, planning, execution, monitoring, controlling, and closing)
- Drive program execution and mitigate risk: build program trackers, develop risk mitigation strategies, and establish contingency plans
- Deliver an exceptional customer experience throughout the program lifecycle
- Document and streamline processes: create and refine standard operating procedures (SOPs) based on learnings from pilot programs
Requirements
- Significant experience in a project or program management role, with demonstrated ability to manage complex engagements independently
- Post secondary education in Project Management, Business Administration, or a related field
- Background in the AI data services industry with direct exposure to hyperscale customers is highly preferred
- Solid understanding of full lifecycle project management, including planning, scheduling, stakeholder communication, and risk mitigation
- Hands on experience with Google Workspace, enterprise project management tools, and CRM platforms
- Proven strengths in Customer Focus, Agile Methodology, and Strategic Direction and Execution
Full Job Posting
About the Role
- As our Dataset Program Manager, you will combine strong program management and a deep customer focus to execute hyperscale pilot programs.
- Reporting directly to the VP, Delivery & Operations, you will act as a Subject Matter Expert to deliver complex dataset workstreams on time.
Responsibilities
- Analyze and Establish Program Parameters: Evaluate hyperscale stakeholder requirements to define clear program scope, timelines, budgets, and specific dataset deliverables.
- Lead Hyperscale Pilot Programs: Direct dynamic dataset programs through the full lifecycle.
- Drive Program Execution & Mitigate Risk: Take full ownership of new customer programs with a proactive approach to problem solving.
- Deliver an Exceptional Customer Experience: Maintain rigorous standards of customer service throughout the program lifecycle.
- Document and Streamline Processes: Create and refine standard operating procedures (SOPs) based on learnings from pilot programs.
What You Bring
- Significant experience in a project or program management role.
- Post secondary education in Project Management, Business Administration, or a related field. (CAPM or PMP certification is a strong asset).
- Industry Experience: A background in the AI data services industry with direct exposure to hyperscale customers is highly preferred.
- Project Management Expertise: Solid understanding of full lifecycle project management.
- Technical Proficiency: Hands on experience with Google Workspace, enterprise project management tools, and CRM platforms.
- Core Competencies: Proven strengths in Customer Focus, Agile Methodology, and Strategic Direction and Execution.
Perks & Benefits
- Generous Vacation: 15 days of annual vacation plus additional paid leave during summer and winter holiday closures.
- Personal Time: 5 paid personal days and 3 unpaid personal days annually.
- Comprehensive Health Coverage: Health and dental benefits after 3 months.
- Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment.
- Performance Bonus Program: Bonus opportunities tied to company and individual performance.
- Learning & Development Support: Dedicated L&D budget and coverage for platforms like LinkedIn Learning, Udemy, Codecademy.
- Community Impact: 8 hours of paid volunteer time annually.
- A Great Team: Work with genuinely kind, smart, and talented people.
Compensation
- Canada: CAD 90,000 – CAD 115,000 per annum
Work Details
- Remote friendly position with optional in person attendance at London office (Ontario) once a month on designated All Hands days.
- Distributed team members: attendance optional; travel and accommodations funded if required.
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