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Dataset Program Manager

Voices
Ottawa, CAN
Full Time
Mid
Hybrid
5 days ago
Program ManagementProject ManagementCustomer FocusRisk MitigationProcess ImprovementGoogle Workspace
Free

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About Us

  • Voices is the trusted voice partner for brands, tech and voice talent.
  • Voices helps scale real voice solutions, across traditional voiceover, Voice AI, and ethically sourced voice data.
  • For more than two decades, the biggest and most beloved brands have trusted Voices to find their voices and bring their projects to life.

About the Role

  • As our Dataset Program Manager, you will combine strong program management and a deep customer focus to execute hyperscale pilot programs.
  • Reporting directly to the VP, Delivery & Operations, you will act as a Subject Matter Expert to deliver complex dataset workstreams on time while ensuring a professional and attentive experience for our AI customers.
  • This role is uniquely suited for someone who is organized, delivery focused, and comfortable operating independently in a fast moving, dynamic environment where processes are actively evolving and adapting.

Responsibilities

  • Analyze and Establish Program Parameters: Evaluate hyperscale stakeholder requirements to define clear program scope, timelines, budgets (including quoting and revisions), and specific dataset deliverables.
  • Lead Hyperscale Pilot Programs: Direct dynamic dataset programs through the full lifecycle (intake, planning, execution, monitoring, controlling, and closing), seamlessly adapting between high velocity sprints and long term initiatives.
  • Drive Program Execution & Mitigate Risk: Take full ownership of new customer programs with a proactive approach to problem solving. Build program trackers, develop risk mitigation strategies, and establish contingency plans during the planning phase to proactively resolve issues.
  • Deliver an Exceptional Customer Experience: Maintain rigorous standards of customer service throughout the program lifecycle, ensuring every interaction meets the high expectations of hyperscale clients.
  • Document and Streamline Processes: Create and refine standard operating procedures (SOPs) based on learnings from pilot programs to continuously improve processes and contribute to a scalable library of delivery best practices.

What You Bring

  • Significant experience in a project or program management role, with a demonstrated ability to manage complex engagements independently.
  • Post secondary education in Project Management, Business Administration, or a related field. (CAPM or PMP certification is a strong asset).
  • Industry Experience: A background in the AI data services industry with direct exposure to hyperscale customers is highly preferred.
  • Project Management Expertise: Solid understanding of full lifecycle project management, including planning, scheduling, stakeholder communication, and risk mitigation.
  • Technical Proficiency: Hands on experience with Google Workspace, enterprise project management tools, and CRM platforms.
  • Core Competencies: Proven strengths in Customer Focus, Agile Methodology, and Strategic Direction and Execution.

Perks & Benefits

  • Generous Vacation: We offer 15 days of annual vacation (pro rated for your first year), plus additional paid leave during our scheduled summer and winter holiday closures.
  • Personal Time: Take care of what matters with 5 paid personal days and 3 unpaid personal days annually
  • Comprehensive Health Coverage: Access to health and dental benefits after just 3 months of employment
  • Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment
  • Performance Bonus Program: Recognizing your impact with bonus opportunities tied to company and individual performance
  • Learning & Development Support: We invest in your growth with a dedicated L&D budget and coverage for platforms like LinkedIn Learning, Udemy, Codecademy, and more
  • Community Impact: We empower you to give back with 8 hours of paid volunteer time annually, allowing you to support the causes and nonprofits that matter most to you.
  • A Great Team: Work with genuinely kind, smart, and talented people who love what they do (and know how to have fun doing it).

Work Details

  • Local Team (Ontario): You’ll join us at our London office (100 Dundas St) once a month on designated 'All Hands' days to connect with the full team.
  • Distributed Team: While you are always welcome at our Ontario hub, your attendance is optional. If we ever require your presence for a specific event, we’ve got you covered: travel and accommodations will be fully funded.

Compensation

  • Canada: CAD 90,000 – CAD 115,000 per annum

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