Data Platform, Saudi Arabia, Data CSE, Horizon

Introduction

Your Role And Responsibilities

• As a Customer Success Engineer, you will design viable client data security solutions by leveraging current data security product capabilities and remove technical inhibitors to sales opportunities.
• You will work with clients to drive adoption and expansion of IBM products to accelerate client value.
• Your primary responsibilities will include:
• Deliver Technical Proof Points: Create and deliver technical proof points through technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of IBM products to clients.
• Drive Customer Value: Activate entitlements by finding sponsors, conducting use-case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.
• Develop Success Plans: Create a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders to ensure successful adoption and expansion of IBM products.
• Understand Client Challenges: Deeply understand clients' main challenges and become a trusted guide for their modernization and adoption of IBM's technology portfolio.

Required Technical And Professional Expertise

• Ideally, in-depth knowledge of the IBM Data Security offerings (Guardium).
• Understanding of data privacy regulations: Familiarity with GDPR, CCPA, HIPAA, PCI-DSS, and other relevant regulations impacting data storage and access.
• Scripting and programming experience (preferably Java, JavaScript, Python, SQL, Ansible, Powershell, bash/sh) is a plus
• System administration skills (Operating systems, Virtualization platforms, Docker/Kubernetes, OSes, DevOps).
• Technical Solution Design: Exposure to designing viable client solutions by leveraging current product capabilities, removing technical inhibitors to sales opportunities, and creating technical proof points.
• Product Demonstration: Experience working with technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of products to clients.
• Client Engagement: Exposure to working with clients to drive adoption and expansion of products, including activating entitlements, conducting use-case workshops, and establishing measurable business outcomes.
• Technical Portfolio Knowledge: Experience working with a technology portfolio, including understanding client challenges and identifying opportunities for modernization and adoption.
• Solution Development: Exposure to creating success plans, including deployment roadmaps, milestones, and outcomes, to ensure successful adoption and expansion of products.

Preferred Technical And Professional Experience

• Product Acceleration Knowledge: Exposure to designing and delivering technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of products to clients.
• Technical Solution Optimization: Experience working with clients to optimize technical solutions, including activating entitlements, conducting use-case workshops, and establishing measurable business outcomes.
• Technology Portfolio Familiarity: Exposure to working with a technology portfolio, including understanding client challenges and identifying opportunities for modernization and adoption.