Data Analyst
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Key skills for this role
About the Role
Applus+ in Riyadh is hiring a Data Analyst to support customer experience and compliance projects by analyzing operational data, developing dashboards, and monitoring KPIs. The role requires strong proficiency in Power BI, advanced Excel, and at least 5 years of experience in data analysis and reporting.
Key Skills for This Role
Responsibilities
- Collect, validate, and analyze data from multiple project and operational sources
- Develop and maintain dashboards, reports, and performance tracking tools using Power BI or similar platforms
- Monitor and analyze KPIs related to customer experience, compliance, service quality, and operational performance
- Identify trends, patterns, gaps, and improvement opportunities through data analysis
- Prepare regular and ad hoc reports for project teams, management, and clients
- Translate complex data into clear visualizations, presentations, and actionable business insights
- Support customer experience measurement, mystery shopping, compliance, and assessment programs through data analysis
- Ensure data accuracy, consistency, and integrity across reporting outputs
- Collaborate with project managers and stakeholders to define reporting requirements and performance metrics
- Present findings, trends, and recommendations to internal and external stakeholders
Requirements
- Bachelor's degree in Data Analytics, Statistics, Business Administration, Information Systems, Computer Science, or related field
- Minimum 5 years of proven experience in data analysis, reporting, dashboard development, and performance measurement
- Strong proficiency in Power BI or similar business intelligence and data visualization tools
- Advanced proficiency in Microsoft Excel and reporting tools
- Experience working with large datasets and translating data into meaningful business insights
- Arabic and English communication skills are preferred
Full Job Posting
Position Overview
- We are seeking a Data Analyst to support customer experience and compliance projects by analyzing operational and assessment data, developing dashboards, monitoring KPIs, and generating actionable insights.
- The successful candidate will be responsible for transforming data into meaningful reports and visualizations that support decision making, project monitoring, and performance improvement initiatives.
Key Responsibilities
- Collect, validate, and analyze data from multiple project and operational sources.
- Develop and maintain dashboards, reports, and performance tracking tools using Power BI or similar business intelligence platforms.
- Monitor and analyze KPIs related to customer experience, compliance, service quality, and operational performance.
- Identify trends, patterns, gaps, and improvement opportunities through data analysis.
- Prepare regular and ad hoc reports for project teams, management, and clients.
- Translate complex data into clear visualizations, presentations, and actionable business insights.
- Support customer experience measurement, mystery shopping, compliance, and assessment programs through data analysis and reporting.
- Ensure data accuracy, consistency, and integrity across reporting outputs.
- Collaborate with project managers and stakeholders to define reporting requirements and performance metrics.
- Present findings, trends, and recommendations to internal and external stakeholders.
Requirements
- Bachelor's degree in Data Analytics, Statistics, Business Administration, Information Systems, Computer Science, or a related field.
- Minimum 5 years of proven experience in data analysis, reporting, dashboard development, and performance measurement.
- Strong proficiency in Power BI or similar business intelligence and data visualization tools.
- Experience working with large datasets and translating data into meaningful business insights.
- Strong analytical, problem solving, and reporting skills.
- Advanced proficiency in Microsoft Excel and reporting tools.
- Ability to manage multiple reporting requirements and meet project deadlines.
- Strong attention to detail and data quality.
Preferred Qualifications
- Experience in customer experience analytics, compliance reporting, operational performance reporting, or quality assurance programs.
- Previous experience in customer experience, mystery shopping, insurance, compliance, consulting, or inspection related projects.
- Knowledge of KPI frameworks, trend analysis methodologies, and performance measurement practices.
- Arabic and English communication skills are preferred.
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