Data Analyst
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Key skills for this role
About the Role
We are hiring a Data Analyst to join our Customer Experience team in a leading automotive company based in Jeddah.
Key Skills for This Role
Full Job Posting
Overview
We are hiring a
Data Analyst
to join our Customer Experience team in a leading
automotive company
based in Jeddah.
Role Purpose
To ensure the
accuracy, quality, and analysis of customer and operational data
, while delivering actionable insights that enhance
customer experience
, improve
business performance
, and support
data-driven decision-making
across the organization.
Responsibilities
- Analyze customer data, leads, and operational performance
- Ensure data accuracy across sales, service, and customer systems
- Prepare and maintain reports & dashboards (NPS, CSI, QSR)
- Monitor customer complaints, inquiries, and ticket quality
- Generate daily and periodic insights to support business decisions
- Track and improve campaign performance (SMS & customer surveys)
- Collaborate with internal teams to enhance customer experience
Qualifications
- Bachelor’s degree in a relevant field
- Minimum
- 3 years of experience
- in data analysis
- Strong proficiency in
- Excel and PowerPoint
- Good command of English (written & spoken)
- Generate daily and periodic insights to support business decisions
- Strong analytical skills and attention to detail
- Experience in
- automotive or customer experience environments
- is a plus
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