pinpoint
D-Loop Coordinator
Network Plus
Alfreton, GBR
Full-time
Entry
Onsite
GBP 28600-28600 yearly / year
Discovered 2 weeks ago
Microsoft Office
Free
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Microsoft Office
Key Skills for This Role
Microsoft Office
Full Job Posting
Key Responsibilities
- You will take ownership of the workstreams, coordinating the work from receipt, through to job completion
- You will schedule work orders in accordance with SLA’s and permits, whilst optimising travel routes and increasing productivity
- You will provide customer service to both internal and external customers via telephone
- You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
- You will ensure that all the client and operational requirements are met in a professional and efficient manner
- You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
- You will provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
- Validate and transmit notice/permit requests in a timely manner
- Open and close off notices/permits, submit final registrations, identify issues and apply early intervention and escalate street works compliance issues where appropriate
- Monitor and chase any outstanding issues
- Provide general admin support
- Be part of a call desk focusing on outbound customer calls
Experience and Qualifications
- Experience of working within the Utilities sector – Desirable but not necessary.
- Streetworks experience with knowledge and understanding of statutory requirements - Desirable but not necessary.
- Strong written and verbal communication skills
- Able to work in an organised manner to meet important deadlines
- Exceptional organisational skills
- Good working knowledge of Microsoft Office systems
- Ability to communicate effectively under pressure
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