CX/UX Technical Performance Analyst
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Key skills for this role
About the Role
DICETEK LLC is seeking a CX/UX Technical Performance Analyst with 3+ years of experience in Customer Experience, UX, or Digital Experience roles. The role involves user journey mapping, usability evaluation, and translating analytics into actionable recommendations.
Key Skills for This Role
Responsibilities
- Analyze user journeys and interaction flows to identify improvement opportunities
- Conduct usability evaluations and UX research to inform digital service improvements
- Translate analytics and findings into actionable recommendations for product teams
- Support A/B testing and experiment analysis to optimize digital experiences
- Monitor digital performance metrics and report on KPIs
Requirements
- Bachelor's degree in Information Technology, user research and experience or a related field
- 3+ years of experience in Customer Experience (CX), User Experience (UX), or Digital Experience roles
- Hands on experience in UX research, usability evaluation, or digital service improvement
- Strong understanding of user experience principles, Human Centered Design, and User Centered Design methodologies
- Experience in user journey mapping, information architecture, and interaction flow analysis
- Knowledge of usability evaluation techniques and UX research methodologies
- Understanding of user behavior analysis, digital performance measurement, and KPI reporting
- Experience with A/B testing and experiment analysis
- Knowledge of accessibility standards (WCAG) and digital service guidelines
- Ability to translate analytics and findings into actionable recommendations
- Familiarity with AI powered tools for user journey analysis, reporting, and productivity
Full Job Posting
Qualifications
- Bachelor's degree in Information Technology, user research and experience or a related field
- Experience in Customer Experience (CX), UX, Digital Analytics, or Digital Product Improvement
- Strong understanding of user experience principles, Human Centered Design, and User Centered Design methodologies
- Experience in user journey mapping, information architecture, and interaction flow analysis
- Knowledge of usability evaluation techniques and UX research methodologies
- Understanding of user behavior analysis, digital performance measurement, and KPI reporting
- Experience with A/B testing and experiment analysis
- Knowledge of accessibility standards (WCAG) and digital service guidelines
- Ability to translate analytics and findings into actionable recommendations
Minimum Experience
- 3+ years of experience in Customer Experience (CX), User Experience (UX), or Digital Experience roles
- Hands on experience in UX research, usability evaluation, or digital service improvement
- Strong analytical, problem solving, communication, and presentation skills
- Familiarity with AI powered tools for user journey analysis, reporting, and productivity
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