CX/UX Technical Performance Analyst
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Key skills for this role
About the Role
DICETEK LLC is looking for a CX/UX Technical Performance Analyst with experience in customer experience, UX research, and digital analytics. The role involves user journey mapping, usability evaluation, and performance measurement.
Key Skills for This Role
Responsibilities
- Conduct user journey mapping, information architecture, and interaction flow analysis.
- Perform usability evaluation and UX research to improve digital products.
- Analyze user behavior and digital performance metrics, and report on KPIs.
- Design and analyze A/B tests to optimize user experience.
- Ensure compliance with accessibility standards (WCAG) and digital service guidelines.
- Translate analytics findings into actionable recommendations for product improvement.
Requirements
- Bachelor's degree in Information Technology, user research and experience or a related field
- 3+ years of experience in Customer Experience (CX), User Experience (UX), or Digital Experience roles
- Strong understanding of user experience principles, Human Centered Design, and User Centered Design methodologies
- Experience in user journey mapping, information architecture, and interaction flow analysis
- Knowledge of usability evaluation techniques and UX research methodologies
- Understanding of user behavior analysis, digital performance measurement, and KPI reporting
- Experience with A/B testing and experiment analysis
- Knowledge of accessibility standards (WCAG) and digital service guidelines
- Ability to translate analytics and findings into actionable recommendations
Full Job Posting
Qualifications
- Bachelor's degree in Information Technology, user research and experience or a related field.
- Experience in Customer Experience (CX), UX, Digital Analytics, or Digital Product Improvement.
- Strong understanding of user experience principles, Human Centered Design, and User Centered Design methodologies.
- Experience in user journey mapping, information architecture, and interaction flow analysis.
- Knowledge of usability evaluation techniques and UX research methodologies.
- Understanding of user behavior analysis, digital performance measurement, and KPI reporting.
- Experience with A/B testing and experiment analysis.
- Knowledge of accessibility standards (WCAG) and digital service guidelines.
- Ability to translate analytics and findings into actionable recommendations.
Minimum Experience
- 3+ years of experience in Customer Experience (CX), User Experience (UX), or Digital Experience roles.
- Hands on experience in UX research, usability evaluation, or digital service improvement.
- Strong analytical, problem solving, communication, and presentation skills.
- Familiarity with AI powered tools for user journey analysis, reporting, and productivity.
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