Customs Clearance Manager
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Key skills for this role
About the Role
DHL is seeking a Customs Clearance Manager to manage and optimize customs clearance processes in RUHGTW. The role involves leading the facility department, ensuring legal compliance, developing relationships with customs authorities, and improving service quality and productivity.
Key Skills for This Role
Responsibilities
- Manage, develop and optimize the processes of all shipments required for customs clearance in RUHGTW
- Manage the facility department, ensure adherence to all relevant quality standards
- Ensure customs operational activities reach business (transit times), service & cost objective levels
- Ensure legal compliance with customs regulations and review KPI on weekly basis
- Work closely with senior management team and ensure development both self and within the department
- Actively lead, motivate, and engage people
- Execute effectively changes to legal compliance and keep strong relationships with authorities
- Develop strong relationships with the customs authorities to improve clearance capabilities and efficiencies
- Communicate and forward strategic and essential information to all customs employees
- Adapt and develop the business within the frame of ongoing changes in rules and regulations
- Create a positive workplace – a First Choice for employees
- Keep track of KPIs and productivity and use this information to develop business
Requirements
- Experience in customs clearance operations
- Knowledge of Saudi Customs and GCC regulations
- Leadership and people management skills
- Ability to manage 3rd party provider staff
Full Job Posting
Job purpose
- To manage, develop and optimize the processes of all shipments required for customs clearance in RUHGTW.
- Management of the facility department, ensure adherence to all relevant quality standards. Ensure customs operational activities reach business (transit times), service & cost objective levels. Ensure legal compliance with customs regulations and review KPI on weekly basis, securing that appropriate
- Work closely with senior management team of DHL Express and ensuring development both self and within the department. Actively lead, motivate, and engage people.
- Always ensure execution in the best interests of DHL customers and operational departments with DHL Express Network Ops and Effectively manage 3rd party provider staff and compliance as necessary.
- Execute effectively changes to legal compliance and keep strong relationships with authorities.
- Develop strong relationships with the customs authorities with a view to improve clearance capabilities and efficiencies.
Key tasks & accountabilities
- Communicate and forward strategic and essential information to all customs employees.
- Adapt and develop the business within the frame of the ongoing changes in the rules and regulations of Saudi Customs and GCC
- Create a positive workplace – a First Choice for employees. A workplace where employees feel that good performance is valuated. Where you get encouraged and a chance to develop.
- Keep track of KPIs and productivity and use this information to develop business regarding improve service quality and productivity.
Overall goals/Typical measures
- Clearance On Arrival – COA
- Bond Outstanding – BOS
- Customs Cost per Non Doc Shipment.
- Non Doc shipments Per Customs FTE (Per Day)
- Unauthorized releases
- Customs Fines & Penalties
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