Customer Tech Support Specialist

• Possess the ability to install, configure and maintain Operating Systems.
• Manage the installation and integration of systems fixes, updates and enhancements Conduct testing, troubleshooting, performance optimization and maintenance of hardware and software systems.
• Provide support including end user assistance.
• Perform functions such as manage accounts, network rights, access to systems and equipment; maintain systems configuration and backups.
• Create and maintain documentation, Standard Operating Procedures (SOP).
• Create, monitor and maintain backups/restoration of systems and files.
• Conduct research of new and upcoming technologies.
• Provide input for future systems and purchases.
• Demonstrate general knowledge of enterprise frameworks and methodologies.
• Possess the ability to communicate effectively both written and verbally.
• Other duties as assigned.

• One (1) years of professional experience with desktop Operating Systems, hardware and peripherals
• Qualified experience in technical telephone inquiries and on-site support to employees regarding technical aspects of NEN assigned products.
• This position is required to be designated as IAT II level. (Security+)
• Must have a Secret clearance or higher depending on the contract requirements.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arm; talk or hear.