workday
Customer Support Team Leader
Xylem
Brisbane, AUS
Full-time
Mid · 3+ years experience
Hybrid
Discovered 1 weeks ago
ERPCRM
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
ERPCRM
Role Overview
Reporting to the ANZ Customer Service Manager, you will lead customer support across the full customer journey, from pre-sales enquiries and quotations through to order management, delivery coordination and after-sales support.
Working closely with sales, application engineering, production, distribution and customer support teams, you will ensure enquiries are managed efficiently and customer needs are addressed professionally. You will also coach and mentor team members, strengthen product and application knowledge, improve service processes and help foster a positive, customer-focused culture.
Key Skills for This Role
ERPCRM
Full Job Posting
About the role
Reporting to the ANZ Customer Service Manager, you will lead customer support across the full customer journey, from pre-sales enquiries and quotations through to order management, delivery coordination and after-sales support.
Working closely with sales, application engineering, production, distribution and customer support teams, you will ensure enquiries are managed efficiently and customer needs are addressed professionally. You will also coach and mentor team members, strengthen product and application knowledge, improve service processes and help foster a positive, customer-focused culture.
Key responsibilities
- Lead day-to-day Customer Support operations, ensuring enquiries, quotations, orders, cases and customer requests are managed within agreed service levels and business priorities.
- Triage and coordinate customer enquiries across phone, email, web and face-to-face channels, ensuring clear ownership, responsiveness and timely resolution.
- Serve as the primary escalation point for complex customer issues, partnering with cross-functional teams to deliver effective outcomes and a positive customer experience.
- Coach, mentor and develop team members to strengthen product, application and commercial capability, supporting both customer outcomes and business growth.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Xylem
Global Service Delivery – Invoice to Pay Team Leader
Bengaluru, IND
Mid-SeniorFull-time
Discovered YesterdayView →
Senior Engineering Technician (T3)
, GBR
Discovered TodayFull-time
Branch Operations Specialist
Mississauga, CAN
Discovered YesterdayFull-time
Service Center Associate
Perth, AUS
Discovered YesterdayFull-time
P2P Customer Support Team Leader
Bengaluru, IND
Discovered YesterdayFull-time
Global Service Delivery – Invoice to Pay Team Leader
Bengaluru, IND
Discovered YesterdayFull-time
Project Manager
Mississauga, CAN
Discovered 2 days agoFull-time
Mechanical Design Engineer
Vadodara, IND
Discovered 3 days agoFull-time
Engineer, Electrical Design.
Vadodara, IND
Discovered 3 days agoFull-time