CUSTOMER SUPPORT SYSTEMS ENGINEER
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Key skills for this role
About the Role
Responsible for customer support in DCS issues, troubleshooting, system configuration, and creating business opportunities with strong knowledge of relevant protocols.
Key Skills for This Role
Full Job Posting
Overview
- Snag list technical clearance upon System Project delivery to the client, until project close
- Classification of SAT Snag list into: missing items, Configuration Issues, Tickets and bugs
- Laise with Project manager for the missing Hardware,
- Minor configuration correction shall be done at site, and for major coordinate with Engineering team
- Tickets and Bugs – Implement recommendations and solutions on site. Engage site services for system reinstallation, and incase of new bugs detection raise the tickets
- Responsible for customer support in all DCS related issues towards external and internal customers
- Business opportunities creation from installed base
- Practical knowledge of DS AGILE, GPG, G500/100, D2x, C264, Legacy systems
- Hands on experience of DCS systems configurations, database creation, testing & commissioning
- Functional knowledge and experience in System architecture, networking and network components configuration like switches, firewalls, routers etc.
- DCS System Troubleshooting experience.
- Collect necessary information (logs, traces) for further investigation.
- Creation of L3 cases and follow up with COE
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