gem
Customer Support Specialist
Practice by Numbers
Gurugram, IND
Full-time
Mid · 2+ years experience
Onsite
Discovered 3 weeks ago
IntercomHubSpot Service Hub
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
IntercomHubSpot Service Hub
Role Overview
Customer Support Specialist Department: Customer Experience Role Type: Individual Contributor Location: Gurgaon Work Hours: EST or PST (flexible based on team coverage) Employment Type: Full-Time Overview At Practice by Numbers, we’re redefining how dental and medical practices grow using next-generation software that blends data, automation, and AI. Our all-in-one platform helps providers optimize operations, improve patient engagement, and accelerate business growth. As a high-growth company, we operate without a playbook for everything. We value people with a founder’s mindset, strong ownership, and the ability to create clarity and structure in dynamic environments. Practice by Numbers is seeking a Customer Support Specialist to serve as the front-line owner of the post-launch customer experience. This role goes beyond reactive support; you will help customers resolve issues, build confidence in the platform, and continue realizing value after onboarding. In this role, you will support dental practices across the United States and Canada through multiple engagement channels, chat, email, and phone, ensuring consistent, high-quality experiences regardless of how customers choose to reach us. Why This Role Matters For customers, support interactions define trust. For the business, retention is defined. Customer Support Specialists at PbN play a direct role in customer satisfaction, product adoption, and churn prevention. Every interaction — whether via chat, email, or phone — shapes how customers perceive the product, the company, and their long-term partnership with PbN. This role ensures customers feel heard, supported, and empowered, especially during critical post-launch moments, and helps translate customer issues into insights that continuously improve the overall experience.
Key Skills for This Role
IntercomHubSpot Service Hub
Full Job Posting
1. Customer Issue Ownership
Serve as a primary support contact for customers post-launch across chat, email, and phone
Support dental practices across the U.S. and Canada, adjusting communication style based on urgency and channel
Own customer issues from initial intake through resolution, regardless of entry point
Ensure timely, accurate, and empathetic responses
Maintain accountability for follow-through and closure
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Practice by Numbers
Senior Software Engineer – Core VoIP / SIP Backbone
Bellevue, USA
SeniorFull-time
Discovered 1 weeks agoView →
Content Writer
Gurugram, IND
Discovered 2 days agoFull-time
Performance Marketing Manager
Gurugram, IND
Discovered 2 days agoFull-time
Senior Manager Quality Engineering
Gurugram, IND
Discovered 3 days agoFull-time
Senior Software Engineer – Core VoIP / SIP Backbone
Bellevue, USA
Discovered 1 weeks agoFull-time
Sr. FullStack Software Engineer
Bellevue, USA
Discovered 1 weeks agoFull-time
Sales Development Representative (SDR) (Copy)
, USA
Discovered 1 weeks agoFull-time
Sr. Account Executive
, USA
Discovered 1 weeks agoFull-time
Senior Software Engineer, AI
Gurugram, IND
Discovered 1 weeks agoFull-time