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Senior Software Engineer, AI
Practice by Numbers
Gurugram, IND
Full-time
Entry · 4+ years experience
Onsite
Discovered 1 weeks ago
PythonFastAPIDjangoPostgreSQLRedisWebSockets
Free
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PythonFastAPIDjango
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PythonFastAPIDjangoPostgreSQLRedisWebSockets
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Senior Software Engineer, AI
Build and maintain backend services and RESTful APIs in Python (FastAPI / Django)
Design schemas and write efficient PostgreSQL queries; use Redis for caching and session state
Work with async and event-driven patterns — queues, webhooks, WebSockets, background workers
Own the operational side: logging, metrics, alerting, debugging production issues
Write unit and integration tests for the business logic you ship
Own the conversation layer for real-time voice — turn-taking, barge-in, and recovery when the agent talks over a caller or stalls mid-turn
Debug non-deterministic failures in production: fabricated confirmations, invented practice policies, dropped context across turns
Own patient identity resolution over the phone — misheard and misspelled names, shared phone numbers, multi-algorithm phonetic matching
Version prompts and tool schemas like code: canary changes, measure impact, roll back regressions
Own the eval and regression suite — golden conversation sets, replay of production calls, CI gating on prompt and model changes
Design guardrails for patient-facing interactions: no medical advice, no unverified data disclosure, tool-call authorization, PHI excluded from logs and traces, escalation to a human when the agent should stop
Own the model and voice vendor abstraction so a provider change is configuration, not a rewrite
Keep voice, SMS, and web chat consistent — shared state and knowledge base, channel- appropriate behaviour
Integrate with practice management systems (Dentrix, Open Dental, Eaglesoft) and internal PBN APIs
Implement secure auth flows, including OTP-based patient verification
Define SLOs for conversation success and turn latency; own incident response and postmortems for this surface
Work with Product Management to turn requirements into working software, surfacing edge cases early
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