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Customer Support Specialist
TeamViewer
Adelaide, AUS
Mid-Senior
Onsite
Discovered 3 weeks ago
Customer supportTechnical troubleshootingAccount supportPhone, chat, and ticketing supportDiagnostic toolsOperating systems
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Customer supportTechnical troubleshootingAccount support
Role Overview
TeamViewer is seeking a Level 1 Customer Support Specialist to serve as the first point of contact for technical and account-related customer queries.
The role supports customers in a fast-paced SaaS environment and is suited to someone who enjoys helping people and learning new technology.
Key Skills for This Role
Customer supportTechnical troubleshootingAccount supportPhone, chat, and ticketing supportDiagnostic toolsOperating systems
Full Job Posting
Role Overview
TeamViewer is seeking a Level 1 Customer Support Specialist to serve as the first point of contact for technical and account-related customer queries.
The role supports customers in a fast-paced SaaS environment and is suited to someone who enjoys helping people and learning new technology.
Responsibilities
- Provide technical and account support via phone, chat, and ticketing system.
- Identify customer needs and offer tailored solutions to improve business efficiency.
- Troubleshoot basic technical issues using diagnostic tools and available resources.
- Resolve customer issues at first contact where possible and ensure timely, accurate outcomes.
- Escalate complex cases to Level 2 Support following defined processes.
- Communicate clearly and professionally with customers across all channels.
- Follow established processes, SLAs, and communication standards.
- Contribute to internal documentation and knowledge articles when needed.
- Collaborate with teammates, Level 2 Support, Sales, and the Retention team.
Requirements
- At least two years of experience in a customer-facing role providing support by phone and email.
- Native-level fluency in English with strong written and verbal communication skills.
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