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Application Support Analyst - DEX
TeamViewer
Noida, IND
Full-time
Entry
Onsite
Discovered Today
SaaSIISMicrosoft AzureWindows Server EnterpriseMicrosoft Endpoint Configuration ManagerPowerShell
Free
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SaaSIISMicrosoft Azure
Role Overview
Provide technical and customer support for TeamViewer DEX applications as part of a global software support team.
The role requires self-learning, adaptability to changing processes, SaaS familiarity, and a strong customer service focus.
Key Skills for This Role
SaaSIISMicrosoft AzureWindows Server EnterpriseMicrosoft Endpoint Configuration ManagerPowerShell
Full Job Posting
Role overview
Provide technical and customer support for TeamViewer DEX applications as part of a global software support team.
The role requires self-learning, adaptability to changing processes, SaaS familiarity, and a strong customer service focus.
Responsibilities
- Provide technical support for TeamViewer DEX applications.
- Collect information and logs to identify root causes.
- Respond to incidents through email, telephone, and the customer support portal during shifts.
- Resolve incidents within allocated SLAs or escalate them to third-line support.
- Maintain customer communication throughout the incident lifecycle.
- Manage timely resolution of critical incidents.
- Contribute to the support knowledge base.
- Maintain knowledge of TeamViewer DEX products through training and certification.
- Notify customers about product releases, hotfixes, and updates.
Requirements
- Basic understanding and troubleshooting experience in IIS.
- Knowledge of Microsoft Azure technologies.
- Knowledge of Windows Server Enterprise environments.
- Knowledge of Microsoft Endpoint Configuration Manager.
- Basic scripting knowledge in PowerShell, SQL, and VBScript.
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