Customer Support Representative
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Key skills for this role
About the Role
Mitrade Group seeks a Customer Support Representative to assist clients with account opening, verification, and inquiries via chat, phone, email, and social media. Requires proficiency in English and Arabic, financial sector experience, and willingness to work shifts.
Key Skills for This Role
Responsibilities
- Assist clients with account opening, verification, and funding processes.
- Provide high quality service across web chat, phone, email, and social media.
- Identify and resolve customer queries in a timely manner.
- Liaise with various departments to resolve customer queries.
Requirements
- Proficiency in English and Arabic
- Previous experience in financial or fintech sector
- Strong problem solving skills
- Willingness to work 5 day week including public holidays and shift duties
- Proficiency in MS Office
Full Job Posting
Company Overview
- Mitrade is an award winning global CFD and forex broker regulated by ASIC, CySec, CIMA, FSC, FSCA, and SCA.
- Founded in Melbourne, Australia, with offices worldwide.
- Serves over five million users worldwide.
Key Responsibilities
- Assist Clients with account opening, verification and funding processes.
- Provide high quality and best in class service to our clients across web chat, phone, email and social media channels.
- Consistently take initiative to resolve customers’ queries with full dedication and determination.
- Skilfully probe for and understand customers’ needs, identify business opportunities.
- Proactively liaise with various departments to assist in resolving customers’ queries.
- Proactively learn about the financial markets, CFD industry and Mitrade’s platforms.
- Be a team player and collaborate with the CS Team to manage shifts, resources, volume and customer feedback.
Requirements
- Proficiency in English and Arabic is essential; additional languages such as Spanish, German, Portuguese, Thai, or Vietnamese are a strong advantage.
- Strong ability to handle customer inquiries and manage client interactions.
- Previous experience in the financial or fintech sector is required.
- Enthusiastic about customer service, with strong problem solving skills.
- Strong sense of integrity and professionalism.
- Open minded, cooperative personality with a willingness to grow within a team environment.
- Commitment to long term career growth and continuous professional development.
- Strong proficiency in MS Office; experience with CRM tools is an advantage.
- Familiarity with local payment channels is considered a plus.
- Willingness to work a 5 day week, including public holidays and shift duties.
Pay
- AED 4,000.00 AED 7,000.00 per month
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