Customer Support agent and Administrative
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Mitrade Group seeks a Customer Support Agent and Administrative to assist clients with account opening, verification, and funding, and provide high-quality service via web chat, phone, email, and social media.
Key Skills for This Role
Responsibilities
- Assist clients with account opening, verification and funding processes
- Provide high quality service across web chat, phone, email and social media
- Resolve customers' queries by identifying problems and solutions
- Identify business opportunities and ways to improve customer experience
- Liaise with various departments to assist in resolving customers' queries
Requirements
- Proficiency in English and Mandarin
- Previous experience in financial or fintech sector
- Strong ability to handle customer inquiries
- Proficiency in MS Office
- Willingness to work 5 day week including public holidays and shift duties
Full Job Posting
Company Overview
- Mitrade is an award winning global CFD and forex broker regulated by multiple authorities.
- Founded in Melbourne, Australia, with offices worldwide.
- Serves over five million users worldwide across mobile, desktop, and web platforms.
Role Summary
- Responding to clients’ inquiries via various channels in a timely manner.
- Processing account applications in accordance with regulatory requirements.
- Ability to work a variety of shifts to provide service to global customers.
Key Day to Day Responsibilities
- Assist Clients with account opening, verification and funding processes.
- Provide high quality service across web chat, phone, email and social media.
- Consistently take initiative to resolve customers’ queries.
- Identify business opportunities and ways to improve customers’ experience.
- Proactively liaise with various departments to assist in resolving customers’ queries.
- Proactively learn about financial markets, CFD industry and Mitrade’s platforms.
- Collaborate with the CS Team to manage shifts, resources, volume and customer feedback.
What We Require from You
- Proficiency in English and Mandarin is essential; additional languages such as Spanish and Arabic are a strong advantage.
- Strong ability to handle customer inquiries and manage client interactions.
- Previous experience in the financial or fintech sector is required.
- Enthusiastic about customer service, with strong problem solving skills.
- Strong sense of integrity and professionalism.
- Open minded, cooperative personality with a willingness to grow within a team environment.
- Commitment to long term career growth and continuous professional development.
- Strong proficiency in MS Office; experience with CRM tools is an advantage.
- Familiarity with local payment channels is considered a plus.
- Willingness to work a 5 day week, including public holidays and shift duties.
Work Location
- In person
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mitrade Group
Admin Executive (Mandarin Speaker)
Dubai, UAE
Mitrade Group seeks an Admin Executive to provide comprehensive administrative support, manage office operations, and coordinate with Mandarin-speaking stakeholders. Requires 2+ years of office administration experience
Customer Support agent and Administrative (Mandarin Speaking)
Dubai, UAE
Mitrade Group in Dubai seeks a Mandarin-speaking Customer Support Agent to assist clients with account opening, verification, and inquiries via chat, phone, email, and social media. The role requires proficiency in Engli
Customer Support Representative
Dubai, UAE
Mitrade Group seeks a Customer Support Representative to assist clients with account opening, verification, and inquiries via chat, phone, email, and social media. Requires proficiency in English and Arabic, financial se