Customer Support Remote Admin Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Pulse Media NL seeks a Customer Support Remote Admin Specialist to handle customer inquiries via email, chat, and phone, and provide administrative support. Requires 1-3 years customer service experience and strong communication skills.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a professional and timely manner
- Assist customers with account issues, order inquiries, product information, and general support requests
- Resolve customer concerns efficiently while maintaining a positive customer experience
- Escalate complex issues to appropriate departments when necessary
- Follow up with customers to ensure complete resolution of inquiries and concerns
- Maintain accurate customer records and documentation within CRM and internal systems
- Process data entry, update account information, and manage customer databases
- Schedule appointments, coordinate meetings, and assist with calendar management
- Prepare reports, spreadsheets, and administrative documents
- Utilize CRM software, ticketing systems, and communication platforms effectively
Requirements
- 1 3 years of experience in customer service, customer support, administrative support, or related role
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Ability to multitask and prioritize in a fast paced remote environment
- Strong problem solving and critical thinking skills
- High level of professionalism, reliability, and attention to detail
- Comfortable working independently with minimal supervision
Full Job Posting
Job Overview
- We are seeking a highly organized and customer focused Customer Support Remote Admin Specialist to join our remote team.
- This role combines customer service excellence with administrative support responsibilities to ensure smooth day to day operations and exceptional customer experiences.
- The ideal candidate is a strong communicator, detail oriented, tech savvy, and capable of managing multiple tasks while providing outstanding support to customers and internal teams.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
- Assist customers with account issues, order inquiries, product information, and general support requests.
- Resolve customer concerns efficiently while maintaining a positive customer experience.
- Escalate complex issues to appropriate departments when necessary.
- Follow up with customers to ensure complete resolution of inquiries and concerns.
- Maintain accurate customer records and documentation within CRM and internal systems.
- Process data entry, update account information, and manage customer databases.
- Schedule appointments, coordinate meetings, and assist with calendar management as needed.
- Prepare reports, spreadsheets, and administrative documents.
- Support internal teams with administrative tasks and operational projects.
- Build and maintain positive relationships with customers through effective communication.
- Gather customer feedback and identify opportunities for service improvements.
Qualifications
- 1 3 years of experience in customer service, customer support, administrative support, or a related role.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Ability to multitask and prioritize tasks in a fast paced remote environment.
- Strong problem solving and critical thinking skills.
- High level of professionalism, reliability, and attention to detail.
- Comfortable working independently with minimal supervision.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Client of Pulse Media NL
Customer Service Representative
Riyadh, KSA
About PULSE (MENA) PULSE (MENA) is a forward-thinking organization committed to delivering exceptional customer experiences across the Middle East and North Africa. We believe t...
Customer Service Representative
Saudi Arabia, KSA
About PULSE (MENA) PULSE (MENA) is a forward-thinking organization committed to delivering exceptional customer experiences across the Middle East and North Africa. We believe t...
Entry-Level Administrative Professional - Operations & Office Support
Eastern Province, KSA
As an Entry-Level Administrative Professional, you will provide essential administrative and operational support to various departments across the organization. You will coordin...
Entry-Level Administrative Professional - Operations & Office Support
Saudi Arabia, UAE
About PULSE (MENA) PULSE (MENA) is a forward-thinking organization dedicated to delivering operational excellence and supporting innovation across the Middle East and North Afri...
Entry-Level Administrative Professional - Operations & Office Support
Saudi Arabia, KSA
PULSE (MENA) is a forward-thinking organization dedicated to delivering operational excellence and supporting innovation across the Middle East and North Africa. We value collab...
Customer Support Specialist Admin
Saudi Arabia, KSA
About PULSE (MENA) PULSE (MENA) is committed to delivering exceptional customer experiences through innovative solutions, operational excellence, and a customer-first mindset. W...
Operations & Office Support
Dubai, UAE
PULSE (MENA) is hiring an Operations & Office Support professional for a fully remote role. The position involves administrative and operational support, including document management, scheduling, and process improvement
Operations & Office Support
Abu Dhabi, UAE
PULSE (MENA) is hiring an Operations & Office Support professional for a fully remote role. The position involves administrative and operational support, including document management, scheduling, and process improvement
Customer Service Representative
Riyadh, KSA
Customer Service Representative
Saudi Arabia, KSA
Entry-Level Administrative Professional - Operations & Office Support
Eastern Province, KSA
Entry-Level Administrative Professional - Operations & Office Support
Saudi Arabia, UAE
Entry-Level Administrative Professional - Operations & Office Support
Saudi Arabia, KSA
Customer Support Specialist Admin
Saudi Arabia, KSA
Operations & Office Support
Dubai, UAE
Operations & Office Support
Abu Dhabi, UAE