Customer Support Manager

You are a relationship-focused sales professional who enjoys identifying opportunities, creating value for customers and building long-term partnerships.

You may come from a mining, heavy equipment, resources, maintenance or industrial services background and have a strong understanding of how operational performance and commercial outcomes intersect.

Experience in sales, product support, account management or customer-facing roles within mining, heavy equipment or related industries.

Strong commercial awareness with a demonstrated ability to identify and develop business opportunities.

An understanding of fleet lifecycle management and Total Cost of Ownership principles.

Excellent relationship-building and stakeholder engagement skills.

Strong communication and negotiation capability.

Technical knowledge of mining equipment, components or maintenance practices (trade qualification advantageous).

A proactive approach with the ability to work independently while collaborating across a broader team.

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6317

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.

WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.