ashby
Customer Support Coordinator
Bilgewater Group
Remote, USA
Full-time
Entry
Remote
USD 18-24 hourly / hour
Discovered 2 days ago
CRM
Free
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WHAT YOU WILL DO
- Respond to customer questions and service requests
- Track and coordinate open customer issues
- Work with internal teams to resolve requests
- Follow up with customers and provide updates
- Maintain accurate customer records and support notes
- Identify recurring issues and share customer feedback
- Help maintain a consistent, positive customer experience
WHAT WE ARE LOOKING FOR
Previous customer service, support, coordination, or administrative experience
Strong written and verbal communication skills
Good organization and follow-up skills
Customer-focused and professional approach
Comfortable managing multiple requests at once
Basic computer skills and ability to learn new systems
Comfortable working independently in a remote environment
Reliable internet connection and suitable workspace
NICE TO HAVE
Customer support or contact center experience
Experience with CRM or ticketing systems
Food service, hospitality, or retail experience
Bilingual English/Spanish skills
COMPENSATION
- $18–$24 per hour , depending on experience and qualifications.
- Additional benefits and employment details will be discussed during the hiring process.
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