Customer Support Co-Ordinator - Part Time

Acts as an inspiring role model across the team in the delivery of great customer service

Always demonstrates positive behaviour when discussing or interacting with customers

Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly

Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way

Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone

Works independently to resolve issues, tasks and complaints within the required SLA timeframe

Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress

Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA

Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isn’t required with the customer by another person

Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints

Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of their service offering

Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance

Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these

Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement

Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Please inform your line manager if you wish to apply for this role.