indeed
Customer Support Associate
Unknown
Karnataka, IND
Full-time
Onsite
Discovered 1 weeks ago
Customer supportEnglishHindiWhatsAppPhone supportChat support
Free
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Customer supportEnglishHindi
Role Overview
The Customer Support Team is seeking enthusiastic freshers who enjoy helping people, solving problems, and learning new technology.
The role supports advocates and legal professionals using AdvocatePro.
Key Skills for This Role
Customer supportEnglishHindiWhatsAppPhone supportChat support
Full Job Posting
About AdvocatePro
AdvocatePro is a legal practice management platform that helps advocates manage cases, hearings, documents, tasks, billing, and other day-to-day work.
Role Overview
The Customer Support Team is seeking enthusiastic freshers who enjoy helping people, solving problems, and learning new technology.
The role supports advocates and legal professionals using AdvocatePro.
What You'll Do
- Assist advocates and legal professionals with questions about AdvocatePro.
- Respond to customer queries through WhatsApp, phone calls, chat, and email.
- Understand customer issues and provide clear, step-by-step solutions.
- Help customers understand and use different platform features.
- Troubleshoot basic product and account-related issues.
- Follow up with customers to ensure issues are properly resolved.
- Escalate technical or product issues to the relevant internal team when required.
- Maintain accurate records of customer conversations and issues.
- Collect customer feedback and share useful insights with the product team.
- Help customers get the most value from AdvocatePro.
What We're Looking For
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