bayt
Customer Relationship Manager
Unknown
Riyadh Region, KSA
Senior
Onsite
Discovered Today
Account managementCustomer relationship managementMerchant managementCustomer successAccount growthCustomer retention
Free
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Account managementCustomer relationship managementMerchant management
Role Overview
Manage and grow a portfolio of merchants and business customers in a commercially focused customer relationship role.
Drive merchant retention, account growth, transaction volume growth, upselling, cross-selling, and stakeholder relationships.
Key Skills for This Role
Account managementCustomer relationship managementMerchant managementCustomer successAccount growthCustomer retention
Full Job Posting
About the Role
Manage and grow a portfolio of merchants and business customers in a commercially focused customer relationship role.
Drive merchant retention, account growth, transaction volume growth, upselling, cross-selling, and stakeholder relationships.
Account Growth and Relationships
- Build and maintain strong relationships with merchant decision-makers and stakeholders.
- Identify and execute upselling and cross-selling opportunities.
- Develop account growth plans to increase merchant revenue and payment activity.
- Support merchant onboarding, activation, retention, and ongoing growth.
Merchant Performance
- Monitor transaction volumes, payment activity, approval rates, and merchant performance.
- Identify opportunities to increase transaction volumes and merchant usage through Moyasar.
- Monitor account health and proactively address declining volumes, inactivity, service issues, and churn risks.
Merchant Engagement and Support
- Conduct regular merchant visits, business reviews, and performance meetings.
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