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Customer Success Specialist
LemoniLab
Dubai, UAE
Full Time
Entry
Onsite
3 weeks ago
Client Relationship ManagementRequirement GatheringCommunicationArabicEnglishDocumentation
Free
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Client Relationship ManagementRequirement GatheringCommunication
About the Role
LemoniLab seeks a proactive Customer Success Executive to act as the primary point of contact for UAE clients, combining client relationship management, requirement gathering, and cross-team coordination.
Key Skills for This Role
Client Relationship ManagementRequirement GatheringCommunicationArabicEnglishDocumentation
Responsibilities
- Build and maintain strong relationships with clients
- Act as the main communication bridge between clients and internal teams
- Gather, analyze, and document business requirements and client needs
- Understand client challenges and suggest suitable business and technical solutions
- Attend client meetings, workshops, and follow up sessions
- Prepare meeting notes, action items, and requirement documentation
- Coordinate with Product, Design, Development, Operations, and Support teams
- Track requests, issues, and ongoing activities to ensure timely resolution
- Support client onboarding and ongoing engagement
- Provide regular updates, reports, and status communications to clients
- Escalate risks and critical issues when needed
Requirements
- Fluent in Arabic and English (spoken and written)
- 1 3 years of experience in Customer Success, Account Management, Business Analysis, Product Coordination, Client Services, or similar client facing roles
- Experience working with clients in the UAE market
- Strong communication, presentation, and stakeholder management skills
- Ability to gather requirements, understand business processes, and translate client needs into actionable requirements
- Business and technical background with ability to understand software products and discuss solutions with clients and technical teams
- Strong organizational, documentation, and follow up skills
- Ability to manage multiple priorities in a fast paced environment
Full Job Posting
About the Role
- We are looking for a proactive Customer Success Executive to act as the primary point of contact for our clients in the UAE.
- This role combines client relationship management, requirement gathering, solution consultation, and cross team coordination to ensure successful project delivery and customer satisfaction.
Key Responsibilities
- Build and maintain strong relationships with clients.
- Act as the main communication bridge between clients and internal teams.
- Gather, analyze, and document business requirements and client needs.
- Understand client challenges and suggest suitable business and technical solutions.
- Attend client meetings, workshops, and follow up sessions.
- Prepare meeting notes, action items, and requirement documentation.
- Coordinate with Product, Design, Development, Operations, and Support teams.
- Track requests, issues, and ongoing activities to ensure timely resolution.
- Support client onboarding and ongoing engagement.
- Provide regular updates, reports, and status communications to clients.
- Escalate risks and critical issues when needed.
Requirements
- Fluent in Arabic and English (spoken and written).
- 1 3 years of experience in Customer Success, Account Management, Business Analysis, Product Coordination, Client Services, or similar client facing roles.
- Experience working with clients in the UAE market.
- Strong communication, presentation, and stakeholder management skills.
- Ability to gather requirements, understand business processes, and translate client needs into actionable requirements.
- Business and technical background with the ability to understand software products and discuss solutions with both clients and technical teams.
- Strong organizational, documentation, and follow up skills.
- Ability to manage multiple priorities in a fast paced environment.
Nice to Have
- Experience in SaaS, technology, digital products, or enterprise software.
- Familiarity with CRM and customer support tools.
- Understanding of software development or digital project environments.
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