Customer Success Operations Manager

Join Noma Security and help shape the future of AI security.

Noma is building the first comprehensive AI Security and Governance Platform, helping organizations adopt AI and LLMs with confidence and control. As AI becomes core to modern enterprises, we provide seamless visibility and protection across the entire AI lifecycle from development to production and autonomous agents. Our team works at the intersection of AI, security, and cloud, shaping a new category in a fast-evolving market. At Noma, you’ll have the opportunity to make a meaningful impact while working with exceptional people on technology that truly matters.

We're looking for a Customer Success Operations Manager to own the systems, reporting, and process infrastructure behind Noma's post-sales organization. You'll partner directly with the Head of Post-Sales to build dashboards, templatize decks and playbooks, and keep renewals and QBR processes running without manual chasing.

🛠️ What You’ll Do

Own the post-sales dashboard and reporting cadence, keeping data current for leadership, board, and customer-facing use.

Templatize the decks and playbooks currently duplicated across TAMs into one source of truth the team actually adopts.

Design processes and automations that cut manual work across task tracking, QBR prep, and renewals.

Build and maintain a centralized resource hub for post-sales content: decks, playbooks, process docs.

Support renewal tracking and reporting across the TAM team's book of business.

Partner with TAMs, support, and leadership to surface operational gaps and prioritize fixes.

Act as the resourceful connector who scopes technical builds, like dashboard work, and pulls in the right internal partner instead of stalling solo.

Stay current on post-sales and revenue operations practices as the team scales.

✅ What You Bring

5+ years in a CS Operations, RevOps, or similar role supporting a post-sales or customer success organization.

A track record of building dashboards, decks, or playbooks that got adopted, not just built.