Senior Customer Success Architect

Noma is building the first comprehensive AI Security and Governance Platform, helping organizations adopt AI and LLMs with confidence and control. As AI becomes core to modern enterprises, we provide seamless visibility and protection across the entire AI lifecycle - from development to production and autonomous agents. Our team works at the intersection of AI, security, and cloud, shaping a new category in a fast-evolving market. At Noma, you’ll have the opportunity to make a meaningful impact while working with exceptional people on technology that truly matters.

We’re looking for a Senior Customer Solutions Architect to own strategic post-sales relationships and help customers build and mature their AI Security and Governance programs.

This role combines the technical and consultative strengths of a Solutions Engineer with long-term ownership of customer outcomes, adoption, and value realization. You’ll work with stakeholders ranging from security practitioners to CISOs, continuously discovering new use cases and helping customers understand where they are in their AI journey, where they need to go, and how Noma can help them get there.

You’ll own the overall customer relationship and direction, partnering with Customer Operationalization Engineers and other technical resources on deployment, integrations, configuration, and troubleshooting.

Strategic Customer Leadership: Own post-sales relationships for a focused portfolio of enterprise customers, building trusted partnerships across technical practitioners, security leaders, and executives.

Discovery & AI Security Advisory: Understand each customer’s AI environment, security program, priorities, and risks; identify new use cases and provide practical guidance on AI security and governance.

Value & Adoption: Connect customer objectives to Noma’s capabilities, define measurable outcomes, drive adoption, and ensure customers realize and can articulate meaningful security and business value.