Senior Customer Operationalization Engineer

Noma is building the first comprehensive AI Security and Governance Platform, helping organizations adopt AI and LLMs with confidence and control. As AI becomes core to modern enterprises, we provide seamless visibility and protection across the entire AI lifecycle from development to production and autonomous agents. Our team works at the intersection of AI, security, and cloud, shaping a new category in a fast-evolving market. At Noma, you’ll have the opportunity to make a meaningful impact while working with exceptional people on technology that truly matters.

We’re looking for a Senior Customer Operationalization Engineer to help customers deploy, integrate, and operate Noma successfully within their production environments.

You’ll be the hands-on technical resource for complex post-sales engagements, translating customer use cases into reliable configurations, integrations, automation, and operational workflows. You’ll work alongside the Customer Solutions Architect, who owns the overall customer relationship and outcomes, while you lead the technical execution required to make those outcomes achievable and scalable.

This role is ideal for a highly technical, customer-facing engineer who enjoys solving complex problems, working across AI, cybersecurity, and cloud environments, and turning one-off solutions into repeatable practices.

Technical Operationalization: Translate customer use cases into technical requirements, configurations, integrations, workflows, and production-readiness plans.

Hands-on Guidance: Support deployment and optimization through architecture guidance, configuration advice, APIs, scripts, automation, and technical best practices.

Problem Solving: Lead technical deep dives, diagnose complex configuration and integration issues, develop mitigations, and coordinate technical escalations with Support and Engineering.

Technical Adoption: Help customers embed Noma into recurring security and operational workflows through workshops, enablement, runbooks, and reusable implementation patterns.