Customer Success Operations Engineer

2–5 years of experience in Operations, Business Operations, Revenue Operations, Sales Operations, or Customer Success Operations (SaaS/tech environment preferred)

Genuine hands-on experience using AI tools in a work context — e.g., building workflows with LLM-based assistants, using AI features inside a CRM/CS platform, or automating tasks with AI-enabled platforms (Zapier, Workato, Make, etc.)

Comfort experimenting with new AI tools quickly, evaluating what works, and turning a rough idea into a repeatable workflow

Hands-on experience with a CRM (Salesforce or HubSpot) and, ideally, a Customer Success platform (Gainsight, Totango, ChurnZero, Vitally, or similar)

Strong analytical skills — comfortable building reports/dashboards and translating data into clear recommendations

Advanced Excel/Google Sheets skills; SQL experience is a plus

A process-improvement mindset — you naturally look for ways to make things faster, cleaner, and more scalable, with AI as your default lever

Strong project management skills and the ability to juggle multiple workstreams independently

Excellent written and verbal communication skills; comfortable working cross-functionally with Sales, Product, Data/IT, and CS leadership

A high level of ownership, curiosity, and attention to detail

Experience building or configuring AI agents, custom GPTs, or automation flows for a business function

Familiarity with prompt engineering basics and AI governance/guardrails in a business setting

Experience with BI/visualization tools (Tableau, Looker, Power BI)

Familiarity with customer health scoring models and renewal/forecasting methodologies

Experience supporting a Customer Success org through a period of growth or scaling

Base Salary Range:

Submission Guidelines Please note that in order to be considered an applicant for any position at SambaNova Systems, you must submit an application form for each position for which you believe you are qualified.

EEO Policy SambaNova Systems is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.

Benefits Summary for US-Based, Full-Time Employment Positions SambaNova offers a competitive total rewards package, including the base salary, plus equity and benefits. We cover 95% premium coverage for employee medical insurance, and 77% premium coverage for dependents and offer a Health Savings Account (HSA) with employer contribution. We also offer Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans in addition to Flexible Spending Account (FSA) options like Health Care, Limited Purpose, and Dependent Care. Our library of well-being benefits available to you and your dependents includes a full subscription to Headspace, Gympass+ membership with access to physical gyms, One Medical membership, counseling services with an Employee Assistance Program, and much more.