Customer Success Manager

Experience: 3–5 years in Customer Success or Account Management, ideally with experience managing 50+ accounts.

The Balance: Ability to pivot from a high-level automated campaign to a high-stakes 1:1 executive presentation.

The Analytical Edge: Comfort using CS platforms (like Planhat or Gainsight) to segment accounts and prioritize your day.

The Strategist’s Mindset: You don't just "check-in"; you understand how to navigate an account to find the real business pain.

Efficiency: A "builder" mentality—you enjoy creating the templates and workflows that make managing 100 accounts feel like 20.

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.

Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.

Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.

Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.

Flexible Work Setup : We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.