Technical Account Manager

Lead end-to-end technical setup and configuration for enterprise customers.

Provide ongoing technical support to ensure smooth operations and customer satisfaction.

Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions.

Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios.

Handle technical queries, including API-related requests, and track resolution progress.

Partner with Customer Success teams across regions to align on customer needs and goals.

Participate in team meetings to ensure consistent customer support and shared success strategies.

Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes.

Communicate platform updates and relevant changes effectively to enterprise clients.

3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology.

Experience working with clients, product, ops, and engineering teams—with the ability to break down complex concepts to non-technical stakeholders.

Ability to prioritize, multi-task, and perform effectively under pressure.

Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.

Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation.

Ability to grasp customer’s needs and suggest timely solutions.

Executive level interpersonal, project management, communication, and problem-solving skills.

Excellent written and verbal communication and presentation skills.

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.

Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.

Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.

Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.

Flexible Work Setup : We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.