Customer Success Manager - Qatar
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Key skills for this role
About the Role
Little Thinking Minds (Seesaw) seeks a Customer Success Manager for Qatar to own post-sales relationships with schools, drive product adoption, and manage renewals and expansions. The role involves building strong relationships, conducting check-ins, and identifying upsell opportunities in the K-12 education market.
Key Skills for This Role
Responsibilities
- Act as the main point of contact for assigned schools and partners
- Build strong, long term relationships and ensure customer satisfaction and adoption
- Own the renewal and expansion process for your portfolio
- Understand school budgets and procurement processes
- Conduct monthly check in calls and onsite meetings with schools
- Monitor usage and proactively schedule meetings to improve adoption by offering solutions such as competitions, teacher workshops, parent workshops
- Identify opportunities for expanding usage across grades, departments, or additional products
- Collaborate with Sales/Account teams to support upsell and cross sell opportunities
- Plan and execute the Monthly TRP (Teacher Reward Program)
- Plan and run Ramadan competitions with schools and support in managing and announcing winners
- Organize and conduct end of year ceremonies, including managing schedules, visiting schools, coordinating logistics
- Support schools by arranging meetings with Content and Product teams whenever needed
Requirements
- Experience in customer success or account management, preferably in K 12 education
- Strong relationship building and communication skills
- Ability to manage renewals and expansions
- Understanding of school budgets and procurement processes
- Proactive and able to drive adoption through workshops and competitions
Full Job Posting
About Us
- Little Thinking Minds is transforming Arabic literacy for the future as a premier K 12 digital literacy platform across the MENA region.
- They offer award winning tools, interactive content, and gamified experiences designed to make learning Arabic exciting and impactful.
Your Team
- CSMs at Little Thinking Minds work directly with customers to drive value for educators in a hands on way.
- Collaborate cross functionally with Support, Product, Engineering, Content and Finance teams.
Your Responsibilities
- Act as the main point of contact for assigned schools and partners.
- Build strong, long term relationships and ensure customer satisfaction and adoption.
- Own the renewal and expansion process for your portfolio.
- Understand school budgets and procurement processes.
- Conduct monthly check in calls and onsite meetings with schools.
- Monitor usage and, if usage is low, proactively schedule meetings to improve adoption by offering multiple solutions such as competitions, teacher workshops, parent workshops.
- Identify opportunities for expanding usage across grades, departments, or additional products.
- Collaborate with Sales/Account teams to support upsell and cross sell opportunities.
- Plan and execute the Monthly TRP (Teacher Reward Program).
- Plan and run Ramadan competitions with schools and support in managing and announcing winners.
- Organize and conduct end of year ceremonies, including managing schedules, visiting schools, coordinating logistics.
- Support schools by arranging meetings with Content and Product teams whenever needed.
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