naukri
Customer Success Manager
Seesaw
Qatar, QAT
Full Time
Mid
1 months ago
Customer Relationship ManagementAccount ManagementRenewal ManagementUpsellingK 12 Education Market KnowledgeCommunication
Free
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Customer Relationship ManagementAccount ManagementRenewal Management
About the Role
About Us: Building on this global mission to revolutionize education, Little Thinking Minds is transforming Arabic literacy for the future. As a premier K-12 digital literacy pl.
Key Skills for This Role
Customer Relationship ManagementAccount ManagementRenewal ManagementUpsellingK 12 Education Market KnowledgeCommunication
Responsibilities
- Act as main point of contact for assigned schools and partners
- Build strong, long term relationships and ensure customer satisfaction and adoption
- Own the renewal and expansion process for your portfolio
- Understand school budgets and procurement processes
- Conduct monthly check in calls and onsite meetings with schools
- Monitor usage and proactively schedule meetings to improve adoption
- Identify opportunities for expanding usage across grades, departments, or additional products
- Collaborate with Sales/Account teams to support upsell and cross sell opportunities
- Plan and execute the Monthly TRP (Teacher Reward Program)
- Plan and run Ramadan competitions with schools and manage winners
- Organize and conduct end of year ceremonies
- Support schools by arranging meetings with Content and Product teams
Requirements
- Experience in K 12 education market
- Strong relationship building skills
- Understanding of school budgets and procurement processes
- Ability to manage renewals and expansions
Full Job Posting
About Us
- Building on this global mission to revolutionize education, Little Thinking Minds is transforming Arabic literacy for the future.
- As a premier K 12 digital literacy platform across the MENA region and beyond, Little Thinking Minds offers a suite of award winning tools, interactive content, and gamified experiences designed to make learning Arabic exciting and impactful.
Your Team
- CSMs at Little Thinking Minds work directly with customers to drive value for educators in a hands on way.
- You'll also collaborate cross functionally with our Support, Product, Engineering, Content and Finance teams on escalating issues, discovering trends, and more.
Your Role
- A CSM at LTM owns the post sales relationship with schools and school groups to ensure we are delivering on the value and promise of Seesaw/LTM solutions for educators, students, and families.
- Not only do we direct customers to value throughout the year, we manage subscription renewals and expansions.
- CSMs at LTM understand how to serve and sell into the K 12 education market.
Your Responsibilities
- Act as the main point of contact for assigned schools and partners
- Build strong, long term relationships and ensure customer satisfaction and adoption
- Own the renewal and expansion process for your portfolio
- Understand school budgets and procurement processes
- Conduct monthly check in calls and onsite meetings with schools
- Monitor usage and, if usage is low, proactively schedule meetings to improve adoption by offering multiple solutions such as: Competitions, Teacher workshops, Parent workshops
- Identify opportunities for expanding usage across grades, departments, or additional products
- Collaborate with Sales/Account teams to support upsell and cross sell opportunities
- Plan and execute the Monthly TRP (Teacher Reward Program)
- Plan and run Ramadan competitions with schools and support in managing and announcing winners
- Organize and conduct end of year ceremonies, including: Managing schedules, Visiting schools, Coordinating logistics
- Support schools by arranging meetings with Content and Product teams whenever needed
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