Customer Success Manager

You are:

Bonus points for:

Schedule & Flexibility Expectations:

• Core Hours: Standard hours are Monday through Friday, 8:30 AM - 5:30 PM.
• Delivery-Focused Mindset: As an exempt professional in a high-growth environment, we do what is needed to get the job done. This means occasionally handling customer calls in the evening. In return for this dedication, you will enjoy reciprocal schedule flexibility.
• Weekend On-Call Rotation: There is a once-per-month on-call expectation. During your assigned weekend, you are on-call between 8:00 AM and 5:00 PM, with your laptop and cell phone active and available to respond to emergency customer calls. There is flexibility in scheduling and in coverage by other team members. In return for any work you encounter on that weekend, you will enjoy reciprocal schedule flexibility.

Location & Logistics:

• This role may be remote or located in the SkySpecs Ann Arbor headquarters, depending on candidate location and preference. Remote applicants will be expected to attend team meetings primarily in the US Eastern timezone.
• Relocation: This position does not offer financial support for relocation.
• Sponsorship: Applicants must be currently located in the United States and legally authorized to work in the United States for this employer now and in the future, without the need for visa sponsorship. We are unable to sponsor or take over sponsorship of employment visas at this time.
• Compensation: Base salary dependent on experience and location. Position is eligible for discretionary annual bonus.
• SkySpecs is an equal opportunity employer. SkySpecs does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.