Customer Success Manager
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Key skills for this role
About the Role
Mobishastra Technologies seeks a proactive Account Manager to own and manage client relationships, ensure high customer satisfaction, and drive product adoption in the UAE. The role involves handling queries, conducting training, and identifying upsell opportunities.
Key Skills for This Role
Responsibilities
- Act as the primary point of contact for assigned client accounts
- Build strong, long term relationships with clients through regular communication and reviews
- Handle day to day client queries related to onboarding, integrations, platform usage, billing, and campaigns
- Coordinate with internal teams (Tech, Ops, Product, Finance) to resolve issues promptly
- Maintain and improve CSAT and NPS scores across accounts
- Proactively identify risks of churn and take corrective actions
- Conduct onboarding and periodic training sessions for clients
- Identify upsell, cross sell, and expansion opportunities within existing accounts
- Maintain accurate records of client interactions, issues, and resolutions in CRM
- Share regular account health and performance reports internally
Requirements
- 2 3 years of experience in account management, customer success, or client servicing roles
- Experience in SaaS, CPaaS, telecom, or digital platforms is a strong plus
- Excellent communication and presentation skills
- Strong problem solving and stakeholder management ability
- Familiarity with CRM tools, ticketing systems, and collaboration tools
- Hindi language proficiency (Required)
Full Job Posting
Role Overview
- We are looking for a proactive and customer focused Account Manager who will own and manage existing client relationships, ensure high customer satisfaction, resolve queries efficiently, and drive product adoption through training and ongoing engagement in UAE.
Key Responsibilities
- Act as the primary point of contact for assigned client accounts.
- Build strong, long term relationships with clients through regular communication and reviews.
- Understand client goals and align platform usage accordingly.
- Handle day to day client queries related to onboarding, integrations, platform usage, billing, and campaigns.
- Coordinate with internal teams (Tech, Ops, Product, Finance) to resolve issues promptly.
- Ensure timely resolution of tickets and escalations.
- Maintain and improve CSAT and NPS scores across accounts.
- Proactively identify risks of churn and take corrective actions.
- Ensure renewals and contract continuations are managed smoothly.
- Conduct onboarding and periodic training sessions for clients (platform usage, best practices, new features).
- Create or update training materials, guides, and FAQs as required.
- Drive feature adoption and usage optimisation across accounts.
Required Skills & Qualifications
- 2–3 years of experience in account management, customer success, or client servicing roles.
- Experience working in SaaS, CPaaS, telecom, or digital platforms is a strong plus.
- Excellent communication and presentation skills.
- Strong problem solving and stakeholder management ability.
- Comfortable conducting client trainings, demos, and walkthroughs.
- Ability to manage multiple accounts simultaneously without compromising quality.
- Familiarity with CRM tools, ticketing systems, and collaboration tools.
Pay
- AED 5,000.00 AED 7,000.00 per month
Key Traits We’re Looking For
- Customer first mindset
- High ownership and accountability
- Structured, organized, and detail oriented
- Calm under pressure and good at handling escalations
- Comfortable working with cross functional teams
What Success Looks Like in This Role
- High CSAT / NPS across assigned accounts
- Strong client retention and renewals
- Reduced escalations and faster resolution times
- Increased platform adoption and usage
- Strong client trust and advocacy
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