Client Relationship Manager
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Key skills for this role
About the Role
Anantya Technologies seeks a proactive Customer Success Executive to build strong client relationships and ensure customer satisfaction. You will manage onboarding, conduct business reviews, resolve queries, and identify upselling opportunities.
Key Skills for This Role
Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Build and maintain long term relationships with customers
- Manage customer onboarding and ensure smooth implementation of services
- Understand customer business requirements and recommend suitable solutions
- Conduct regular follow up calls and business review meetings
- Monitor customer usage and proactively identify opportunities to improve adoption
- Resolve customer queries by coordinating with Technical Support, Product, and Sales teams
- Ensure timely resolution of customer issues while maintaining high service standards
- Identify upselling and cross selling opportunities and collaborate with the Sales team
- Track customer health, satisfaction, and retention metrics
- Maintain accurate customer records, meeting notes, and follow up activities in the CRM
- Gather customer feedback and share insights with internal teams to improve products and services
Requirements
- Bachelor's degree in Business Administration, Marketing, IT, or related field
- 1 4 years of experience in Customer Success, Account Management, Client Servicing, or Customer Support
- Experience in SaaS, CPaaS, Telecom, Cloud Communication, or Technology industries preferred
- Excellent verbal and written communication skills in English
- Strong interpersonal and relationship management skills
- Ability to handle multiple customer accounts simultaneously
- Problem solving mindset with a customer first approach
- Proficiency in Microsoft Office and CRM tools such as Salesforce, HubSpot, Zoho CRM, or similar platforms
Full Job Posting
About Anantya Technologies
- Anantya Technologies is a leading CPaaS provider offering innovative communication solutions, including SMS, WhatsApp Business API, Voice, Email, RCS, and authentication services.
Job Summary
- We are seeking a proactive and customer focused Customer Success Executive to build strong client relationships, ensure customer satisfaction, and maximize customer retention.
Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts.
- Build and maintain long term relationships with customers.
- Manage customer onboarding and ensure smooth implementation of services.
- Understand customer business requirements and recommend suitable solutions.
- Conduct regular follow up calls and business review meetings.
- Monitor customer usage and proactively identify opportunities to improve adoption.
- Resolve customer queries by coordinating with Technical Support, Product, and Sales teams.
- Ensure timely resolution of customer issues while maintaining high service standards.
- Identify upselling and cross selling opportunities and collaborate with the Sales team.
- Track customer health, satisfaction, and retention metrics.
- Maintain accurate customer records, meeting notes, and follow up activities in the CRM.
- Gather customer feedback and share insights with internal teams to improve products and services.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, IT, or a related field.
- 1–4 years of experience in Customer Success, Account Management, Client Servicing, or Customer Support.
- Experience in SaaS, CPaaS, Telecom, Cloud Communication, or Technology industries is preferred.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and relationship management skills.
- Ability to handle multiple customer accounts simultaneously.
- Problem solving mindset with a customer first approach.
- Proficiency in Microsoft Office and CRM tools such as Salesforce, HubSpot, Zoho CRM, or similar platforms.
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