Account Manager- Customer Success and Growth
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Key skills for this role
About the Role
Mobishastra Technologies is looking for an Account Manager to manage client relationships, ensure customer satisfaction, and drive product adoption in the SaaS/CPaaS space. The role involves handling queries, training clients, and identifying upsell opportunities.
Key Skills for This Role
Responsibilities
- Act as the primary point of contact for assigned client accounts
- Build strong, long term relationships with clients through regular communication and reviews
- Handle day to day client queries related to onboarding, integrations, platform usage, billing, and campaigns
- Coordinate with internal teams (Tech, Ops, Product, Finance) to resolve issues promptly
- Maintain and improve CSAT and NPS scores across accounts
- Proactively identify risks of churn and take corrective actions
- Ensure renewals and contract continuations are managed smoothly
- Conduct onboarding and periodic training sessions for clients
- Identify upsell, cross sell, and expansion opportunities within existing accounts
- Maintain accurate records of client interactions, issues, and resolutions in CRM
Requirements
- 2–3 years of experience in account management, customer success, or client servicing roles
- Experience in SaaS, CPaaS, telecom, or digital platforms is a strong plus
- Excellent communication and presentation skills
- Strong problem solving and stakeholder management ability
- Familiarity with CRM tools, ticketing systems, and collaboration tools
- Hindi language required
- Reliable commute to Dubai or planning to relocate
Full Job Posting
Role Overview
- We are looking for a proactive and customer focused Account Manager who will own and manage existing client relationships, ensure high customer satisfaction, resolve queries efficiently, and drive product adoption through training and ongoing engagement in UAE.
- This role is critical to ensuring strong client retention, growth, and long term partnerships.
Key Responsibilities
- Client Relationship Management: Act as primary point of contact for assigned accounts; build strong long term relationships; understand client goals and align platform usage.
- Account Handling & Support: Handle day to day client queries related to onboarding, integrations, platform usage, billing, and campaigns; coordinate with internal teams; ensure timely resolution of tickets and escalations.
- Customer Satisfaction & Retention: Maintain and improve CSAT and NPS scores; proactively identify churn risks; ensure smooth renewals and contract continuations.
- Training & Enablement: Conduct onboarding and periodic training sessions; create or update training materials, guides, and FAQs; drive feature adoption and usage optimisation.
- Growth & Upsell Support: Identify upsell, cross sell, and expansion opportunities; collaborate with sales; share client feedback and market insights.
- Reporting & Documentation: Maintain accurate records in CRM; share regular account health and performance reports.
Required Skills & Qualifications
- 2–3 years of experience in account management, customer success, or client servicing roles.
- Experience in SaaS, CPaaS, telecom, or digital platforms is a strong plus.
- Excellent communication and presentation skills.
- Strong problem solving and stakeholder management ability.
- Comfortable conducting client trainings, demos, and walkthroughs.
- Ability to manage multiple accounts simultaneously.
- Familiarity with CRM tools, ticketing systems, and collaboration tools.
Key Traits We’re Looking For
- Customer first mindset
- High ownership and accountability
- Structured, organized, and detail oriented
- Calm under pressure and good at handling escalations
- Comfortable working with cross functional teams
Pay
- AED 5,000 AED 7,000 per month
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