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Customer Success Manager
SetupFX
Dubai, UAE
Full Time
Mid
3 days ago
Customer SuccessClient Relationship ManagementProject CoordinationCommunicationCRM SoftwareProject Management Tools
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Customer SuccessClient Relationship ManagementProject Coordination
About the Role
SetupFX seeks a Customer Success Manager in Dubai to serve as the primary client contact, build relationships, and ensure successful project delivery. The role requires 2-5 years of customer success or account management experience and strong communication skills.
Key Skills for This Role
Customer SuccessClient Relationship ManagementProject CoordinationCommunicationCRM SoftwareProject Management Tools
Responsibilities
- Serve as the primary point of contact for assigned clients
- Build and maintain strong, long term client relationships
- Understand client objectives and coordinate with internal teams to ensure successful execution of deliverables
- Facilitate clear communication between clients and cross functional teams
- Schedule and lead client meetings, prepare agendas, document MoM, and follow up on action items
- Monitor project timelines, milestones, and deliverables while providing regular progress updates
- Proactively identify and resolve client concerns, risks, or project challenges
- Support client onboarding and ensure seamless transition from project initiation to delivery
- Maintain accurate records of client interactions, project updates, and follow ups using CRM and project management tools
- Prepare weekly and monthly project status reports and communicate progress
- Collaborate with internal departments to improve service quality and customer satisfaction
- Identify opportunities to strengthen client relationships and support account growth and retention
Requirements
- Bachelor's degree in Business Administration, Marketing, Communications, Healthcare Management, or related field
- 2–5 years of experience in Customer Success, Client Servicing, Account Management, Project Coordination, or similar client facing role
- Excellent verbal and written communication skills in English
- Strong interpersonal, stakeholder management, and relationship building abilities
- Exceptional organizational and multitasking skills
- Strong problem solving skills and attention to detail
Full Job Posting
About the Role
- SetupFX is looking for a proactive and customer focused Customer Success Manager to serve as the primary point of contact between clients and internal teams.
Key Responsibilities
- Serve as the primary point of contact for assigned clients.
- Build and maintain strong, long term client relationships.
- Understand client objectives and coordinate with internal teams to ensure successful execution of deliverables.
- Facilitate clear communication between clients and cross functional teams.
- Schedule and lead client meetings, prepare meeting agendas, document Minutes of Meeting (MoM), and follow up on action items.
- Monitor project timelines, milestones, and deliverables while providing regular progress updates to clients.
- Proactively identify and resolve client concerns, risks, or project challenges.
- Support client onboarding and ensure a seamless transition from project initiation to delivery.
- Maintain accurate records of client interactions, project updates, and follow ups using CRM and project management tools.
- Prepare weekly and monthly project status reports and communicate progress to both clients and internal stakeholders.
- Collaborate with internal departments to improve service quality, operational efficiency, and customer satisfaction.
- Identify opportunities to strengthen client relationships and support long term account growth and retention.
Requirements
- Bachelor's degree in Business Administration, Marketing, Communications, Healthcare Management, or a related field.
- 2–5 years of experience in Customer Success, Client Servicing, Account Management, Project Coordination, or a similar client facing role.
- Excellent verbal and written communication skills in English.
- Strong interpersonal, stakeholder management, and relationship building abilities.
- Exceptional organizational and multitasking skills with the ability to manage multiple client accounts.
- Strong problem solving skills and attention to detail.
- Experience using CRM platforms and project management tools is preferred.
- Ability to work in a fast paced environment while managing multiple priorities.
Preferred Qualifications
- Experience working with healthcare clients or healthcare related projects is an advantage.
- Familiarity with digital marketing, branding, or client servicing environments is a plus.
- Experience working with international clients and cross functional teams.
- Professional presentation and meeting facilitation skills.
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