Customer Success Manager
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Key skills for this role
About the Role
Centro Universitário de Santa Fé do Sul seeks a full-time remote Customer Success Manager to ensure learners and institutional partners achieve their goals. Responsibilities include onboarding, proactive support, relationship management, and monitoring engagement metrics.
Key Skills for This Role
Responsibilities
- Oversee the onboarding of new students and partners
- Provide proactive support and manage ongoing relationships to drive satisfaction and retention
- Monitor engagement metrics and identify risks to success
- Coordinate resolutions with internal teams
- Communicate updates and insights to stakeholders
- Gather feedback and advocate for customer needs
- Contribute to process improvements that enhance the overall experience
Requirements
- Ability to drive high levels of Customer Satisfaction and support strong Customer Retention through proactive engagement
- Strong Relationship Building and Customer Service skills
- Demonstrated Analytical Skills to interpret data and track performance metrics
- Excellent written and verbal communication skills in English
- Experience in customer success, account management, or student services, preferably in education or related sectors
- Proven ability to work independently in a remote environment and manage multiple priorities
- Problem solving mindset and adaptability to change
- Comfort using CRM or customer support tools
- Bachelor’s degree in Business, Education, Communications, or a related field, or equivalent relevant experience
Full Job Posting
Role Description
- This full time remote Customer Success Manager role focuses on ensuring learners and institutional partners achieve their goals with the university’s programs and services.
- The Customer Success Manager will oversee the onboarding of new students and partners, provide proactive support, and manage ongoing relationships to drive satisfaction and retention.
- Daily responsibilities include monitoring engagement metrics, identifying risks to success, coordinating resolutions with internal teams, and communicating updates and insights to stakeholders.
- The role also involves gathering feedback, advocating for customer needs, and contributing to process improvements that enhance the overall experience.
Qualifications
- Ability to drive high levels of Customer Satisfaction and support strong Customer Retention through proactive engagement and follow up.
- Strong Relationship Building and Customer Service skills to maintain trust, manage expectations, and handle inquiries with professionalism.
- Demonstrated Analytical Skills to interpret data, track performance metrics, and identify trends affecting customer outcomes.
- Excellent written and verbal communication skills in English; ability to present information clearly to diverse audiences.
- Experience in customer success, account management, or student services, preferably in education or related sectors.
- Proven ability to work independently in a remote environment, manage multiple priorities, and collaborate effectively with cross functional teams.
- Problem solving mindset, adaptability to change, and comfort using CRM or customer support tools.
- Bachelor’s degree in Business, Education, Communications, or a related field, or equivalent relevant experience.
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