Customer Success Manager

Serve as the primary point of contact for multiple customers across North America

Own the customer relationship post-signature through ongoing support, including close cross-functional coordination with our internal deployments team Act as the voice of the customer internally across product, engineering, and sales

Coordinate ongoing customer touchpoints to ensure customer production planning aligns with the capabilities of our robotic systems

Own customer utilization and long-term success of our robotic systems across all assigned accounts

Who You Are

Experience working with manufacturing processes and production planning

Experience with working on process improvement and root cause analysis i.e. Lean six sigma

Willingness to travel up to 30% to customer sites to build relationships, provide support, and gain a deep understanding of customer operations

Comfortable communicating technical concepts to non-technical audiences

Capable of negotiating with internal and external stakeholders at the executive level

Customer-obsessed and deeply invested in delivering measurable value through products and services

Excited by the opportunity to grow a book of business using modern monetization and expansion strategies

Detail-oriented and able to operate effectively in a fast-paced, evolving environment

Motivated by the opportunity to make an immediate impact at a venture-backed startup

Passionate, collaborative, and energized by working closely with cross-functional teams

Why You’ll Love Working Here

Daily free lunch to keep you fueled and connected with the team

Flexible PTO so you can take the time you need, when you need it

Comprehensive medical, dental, and vision coverage

6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)