Customer Success Manager - BytePlus (GenAI & SaaS) (Third-Party Associate)
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Key skills for this role
About the Role
ByteDance's BytePlus team is seeking a Customer Success Manager to serve as the primary technical point of contact for enterprise accounts. You will provide technical guidance, lead cloud migration projects, and ensure customer satisfaction.
Key Skills for This Role
Responsibilities
- Serve as primary technical point of contact for key enterprise accounts
- Provide expert technical guidance during post sales phase
- Own and lead project delivery for cloud migration, deployment, and expansion projects
- Act as lead liaison for technical issues and escalations
- Maintain thought leadership in Cloud, AI, and ML technologies
Requirements
- Bachelor's degree or above
- 3+ years in technical customer facing roles (e.g., TAM, Cloud Solution Architect, CSM, Technical Project Manager)
- Deep expertise in cloud or AI product suites from AWS, Azure, or Google Cloud
- Collaborative team player with goal setting and delivery skills
Full Job Posting
About the Team
- Join the innovative BytePlus team, the enterprise technology arm of ByteDance
- BytePlus develops innovative technologies and products for businesses
Key Responsibilities
- Serve as primary technical point of contact for key enterprise accounts
- Provide expert technical guidance during post sales phase
- Own and lead project delivery for cloud migration, deployment, and expansion projects
- Act as lead liaison for technical issues and escalations
- Maintain thought leadership in Cloud, AI, and ML technologies
Minimum Qualifications
- Bachelor's degree or above
- 3+ years in technical customer facing roles (TAM, Cloud Solution Architect, CSM, or Technical Project Manager)
- Deep expertise in cloud or AI product suites from AWS, Azure, or Google Cloud
- Collaborative team player capable of setting clear goals and driving successful delivery
Preferred Qualifications
- Prior success collaborating with Digital Native Businesses, ISVs, and Systems Integrators in E commerce, Media, Gaming, or Education
- Proven track record in managing large scale migration and deployment projects
Important Note
- This is a third party agency assignment; the agency will be your employer
- All contractual terms handled by the third party agency
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