Customer Success Manager - BytePlus (GenAI & SaaS)
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Key skills for this role
About the Role
ByteDance's BytePlus team seeks a Customer Success Manager to serve as the primary technical point of contact for key enterprise accounts. The role involves providing expert technical guidance during post-sales, leading cloud migration projects, and maintaining thought leadership in Cloud, AI, and ML technologies.
Key Skills for This Role
Responsibilities
- Serve as the primary technical point of contact for key enterprise accounts
- Provide expert technical guidance during the post sales phase
- Own and lead project delivery for cloud migration, deployment, and expansion projects
- Act as the lead liaison for technical issues and escalations
- Maintain thought leadership in Cloud, AI, and ML technologies
Requirements
- Bachelor’s degree or above
- 3+ years in technical customer facing roles such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager
- Deep expertise in cloud or AI product suites from major global cloud providers (e.g., AWS, Azure, GCP)
- Collaborative team player capable of setting clear goals and driving successful delivery
Full Job Posting
About the Team
- Join the innovative BytePlus team, the enterprise technology arm of ByteDance. This is a once in a lifetime opportunity to join the world's fastest growing startup and the biggest unicorn by valuation.
Key Responsibilities
- Serve as the primary technical point of contact for key enterprise accounts, building strong long term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.
- Provide expert technical guidance during the post sales phase, gaining an in depth understanding of client business scenarios to summarize and share product application best practices.
- Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on time completion and continuous support.
- Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.
- Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.
Minimum Qualifications
- Bachelor’s degree or above with 3+ years in technical customer facing roles such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager.
- Deep expertise in cloud or AI product suites from major global cloud providers (e.g., AWS, Azure, GCP).
- A collaborative team player capable of setting clear goals, driving successful delivery, and fostering positive team morale.
Preferred Qualifications
- Prior success collaborating with Digital Native Businesses (DNBs), ISVs, and Systems Integrators (SIs) in E commerce, Media, Gaming, or Education.
- Proven track record in managing large scale migration and deployment projects within enterprise software or cloud ecosystems.
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