Customer Success Manager

Location

• This is a hybrid role, based in our Amsterdam office.
• In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. We are looking for candidates who are enthusiastic and committed to joining our team on-site at our beautiful office, four days a week. Together, we’re building something extraordinary; learn, grow, and thrive in our fast-paced, transformative environment.
• What You’ll Gain & What We Expect
• What we offer:
• Ownership of a portfolio of strategic customers, with direct impact on their value realization, retention, and expansion for leading global brands
• Strong internal and external exposure, working cross-functionally and directly with customer leadership
• A role with high visibility, where your work directly influences customer success and business outcomes
• Ownership and autonomy to own the full customer lifecycle and shape how you drive success across your accounts
• The chance to contribute to playbooks, frameworks, and ways of working across the EMEA Customer Experience organization within a fast-scaling SaaS environment
• What we ask:
• A high level of ownership and accountability for retention, adoption, and expansion across your portfolio
• A strong team-oriented mindset, embracing collaboration across functions
• Commitment to a #OneTeam mentality, always prioritizing customer value and outcomes over silos
• Ability to operate with urgency, structure, and clarity in complex and fast-paced environments
• A commitment to leveraging AI to scale your own impact and to using it responsibly and effectively across your customer and internal workflows
• Diversity & Inclusion:
• At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.
• We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.
• project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!
• For any accommodation needed during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
• More about project44:
• Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.