Customer Success Manager
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Key skills for this role
About the Role
HubFit is looking for a Customer Success Manager to join their fully remote team. The role focuses on onboarding and activating trial users, providing day-to-day support, and driving retention and growth for fitness coaches using the HubFit platform.
Key Skills for This Role
Responsibilities
- Follow up with trial users who have gone quiet and get them actually using HubFit before their trial ends
- Run 1:1 onboarding calls that get coaches live on the platform fast and confident
- Guide coaches through setup so they hit their first real win within days of signing up
- Lead group onboarding webinars as we scale, presenting to 50+ coaches and fielding live questions
- Be the go to for our coaches across live chat, support email, and Instagram DMs
- Answer product questions, troubleshoot workflows, and make sure every coach gets real value from HubFit
- Monitor customer health and proactively reach out before issues become problems
- Build scalable touchpoints through email sequences, check ins, and milestone outreach that keep coaches engaged long after onboarding ends
- Be the voice of our coaches internally: capture feedback and share insights that directly shape what we build next
- Record product videos and walkthroughs to help coaches get the most out of HubFit
Requirements
- 2+ years in Customer Success or Account Management, ideally in B2B SaaS or a subscription based product
- A natural communicator: warm, clear, and confident whether on video call, email, or Instagram DM
- Empathetic and able to handle challenging situations with grace
- Read product usage signals and act on them proactively
- Comfortable navigating ambiguity and creating clarity for others
- Self starter with strong attention to detail in a fast moving environment
Full Job Posting
About HubFit
- HubFit is the all in one platform for personal trainers, online coaches, and gyms to manage clients, automate their business, and scale without the chaos.
- We have a 4.9 ⭐ App Store rating and 2,500+ five star reviews.
- We're looking for a Customer Success Manager to be the face of HubFit for our coaches.
What You'll Own
- Follow up with trial users who have gone quiet and get them actually using HubFit before their trial ends
- Run 1:1 onboarding calls that get coaches live on the platform fast and confident
- Guide coaches through setup so they hit their first real win within days of signing up
- Lead group onboarding webinars as we scale, presenting to 50+ coaches and fielding live questions
- Be the go to for our coaches across live chat, support email, and Instagram DMs
- Answer product questions, troubleshoot workflows, and make sure every coach gets real value from HubFit
- Monitor customer health and proactively reach out before issues become problems
- Build scalable touchpoints through email sequences, check ins, and milestone outreach that keep coaches engaged long after onboarding ends
- Be the voice of our coaches internally: capture feedback and share insights that directly shape what we build next
- Record product videos and walkthroughs to help coaches get the most out of HubFit
Who You Are
- 2+ years in Customer Success or Account Management, ideally in B2B SaaS or a subscription based product
- A natural communicator: warm, clear, and confident whether you're on a video call, an email thread, or an Instagram DM
- Empathetic and able to handle challenging situations with grace
- You read product usage signals and act on them proactively, not reactively
- Comfortable navigating ambiguity and creating clarity for others
- Self starter with strong attention to detail in a fast moving environment
Bonus Points
- Background in fitness or wellness, or you've worked in the industry yourself
- Familiarity with customer success tools like ChurnZero, Gainsight, Totango, or Planhat
- Experience with support platforms like Intercom, HubSpot or Loom
- Experience creating educational content, product videos, or help documentation
- Comfortable using AI tools like ChatGPT or Claude to work faster and smarter
Benefits
- 100% remote
- 20 days PTO + public holidays
- Your birthday off, every year
- AED 150/mo internet allowance
- AED 150/mo gym allowance
- AED 1000 home office budget
- AED 1000 annual L&D budget
- Performance bonus
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