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Customer Success Manager
Osmind
Remote, USA
Full-time
Remote
Discovered Yesterday
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of the Role:
As a Customer Success Manager, you'll be the primary point of contact between our clinicians and Osmind, ensuring practices adopt and consistently use our EHR and RCM technology and services the way it's designed to be used.
Your focus is on keeping customers happy, healthy, and engaged with the platform — proactively solving problems before they become churn risks, and making sure clinicians can focus on patient care.
You'll also help practices see the fuller picture of what's possible with Osmind, spotting opportunities for them to expand their use of our offerings as their business grows.
This individual contributor role requires exceptional communication and relationship management skills, a strong understanding of practice operations, and the ability to work independently with guidance from the Customer Success Lead.
Full Job Posting
Overview
of the Role:
As a Customer Success Manager, you'll be the primary point of contact between our clinicians and Osmind, ensuring practices adopt and consistently use our EHR and RCM technology and services the way it's designed to be used.
Your focus is on keeping customers happy, healthy, and engaged with the platform — proactively solving problems before they become churn risks, and making sure clinicians can focus on patient care.
You'll also help practices see the fuller picture of what's possible with Osmind, spotting opportunities for them to expand their use of our offerings as their business grows.
This individual contributor role requires exceptional communication and relationship management skills, a strong understanding of practice operations, and the ability to work independently with guidance from the Customer Success Lead.
What You'Ll Do
- Serve as the trusted advisor and main point of contact for assigned clinical practices using the Osmind product and services.
- Drive product adoption, satisfaction, and retention by proactively identifying and resolving issues that get in the way of clinicians using the platform effectively.
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