Customer Success Manager

• Strategize with sales, marketing, and product teams throughout the onboarding, nurturing, and renewal Teacher Success journey to achieve mutually beneficial long-term goals.
• Anticipate customer needs and adapt strategic plans in accordance with closely monitored metrics to achieve long-term goals and desired outcomes.
• Provide feedback to the Kami leadership team to drive continuous process improvement, automate tasks, and enhance the customer experience.
• Actively seek to understand change and incorporate new processes and systems quickly and effectively.
• Help curate success stories from districts to broaden the products' efficacy resources.

• Ensure satisfactory compliance with Customer Management expectations.

• At least three years of customer success management or account management experience
• Experience working in a high-energy, fast-growing environment
• Passion for educating customers and helping them solve problems and achieve their goals
• A helpful, consultative approach and the ability to influence
• The communication skills to clearly explain the benefits of a solution
• Ask great questions to uncover problems faced by your customers’ organization
• A self-starter with a track record of success
• Education experience is a plus

Why Kami?

We’re building a high performance, best in class team to help capitalize on our exciting momentum, and continue scaling Kami's magic and making a difference to schools, students, and teachers.

With Kami, you’ll have

• A people-first employer that is on an inspiring mission to build the future of education while changing the lives of millions.
• High calibre and diverse team ranging from successful startup veterans, to Fortune 500 and big tech professionals.
• Continuous learning and development opportunities, including subsidised course fees, certifications, conferences, and free access to Udemy and more.
• A strong mission ; the satisfaction of knowing you’re not only helping modern-day superheroes, aka teachers but also helping them shape the minds of future generations all across the globe.
• Happy customers : Helping thousands of schools worldwide through the digital transformation of education for the 21st century. Just read our reviews.
• Huge potential: Already used by 70M users in 175 countries . One of the most popular and fastest-growing EdTech platforms worldwide.

If you’re looking for a new challenge and the opportunity to impact the lives of millions, apply now!