Customer Success Manager

Customer Success Manager

Location

• Remote, United States

Responsibilities

• In this role, you will be expected to:
• Foster strong relationships with customers, understanding their needs and ensuring their success with our products.
• Serve as the primary point of contact for customer inquiries and issues, providing timely and effective resolutions.
• Collaborate with cross-functional teams to improve customer experience and product offerings.
• Develop and implement customer success strategies and plans.
• Conduct regular customer reviews and report on customer usage and satisfaction.
• Identify upselling and cross-selling opportunities.
• Lead renewals.

Qualifications

• 2-5 years of experience in customer success, account management, or a related field.
• Bachelor's degree in Business Administration, Marketing, or a related discipline.
• Strong communication and interpersonal skills.
• Proven track record of maintaining high customer satisfaction.
• Cloudmersive is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.