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Key skills for this role
Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy
Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI
Building strong, multithreaded relationships with technical and business stakeholders, including execs
Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution
Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap
Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations
Driving internal improvements to our CS playbooks, tooling, and automation as we scale
Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints
Helping us convert customers into active champions — case studies, testimonials, reference calls, and more
Have 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range
Are fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)
Bring hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar
Can translate fluently between business goals and technical complexity — you’re as comfortable with a VP Eng as a DevOps IC
Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling
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Are curious, decisive, and proactive — you think ahead and solve for scale
Have excellent time management, organization, and prioritization skills — you know how to stay focused in fast-moving, ambiguous environments
Have a working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AI
Have strong communication skills (written, verbal, async) and know how to build trust quickly with customers
Thrive in fast-paced environments where ambiguity is a feature, not a bug
You’re new to working with technical products or are uninterested in learning about databases and infrastructure
You prefer following detailed playbooks over building and iterating on them
You’re not comfortable leading customer conversations at both technical and executive levels
You avoid ambiguity or aren’t energized by rapid growth and change
We respond to every applicant.
We review applications fairly and objectively, and shortlist based on relevant skills and experience.
We ensure clear and timely communication throughout your candidate journey.
We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.
Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future.
👉 👉 Want to get a feel for how we work and what we value? Check out our blog post: What It Takes to Thrive at Tiger Data
We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch 🍗, sharing workout routines 💪, or discussing your favorite plants 🌱 and pets 🐾, you'll find your community here.
We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.
Learn more at www.tigerdata.com or follow us on Twitter @TigerDatabase
Tiger Data is a private PostgreSQL platform serving developers and businesses through managed cloud and self-managed database services.
Visit company websiteFull-time
Entry · 2+ years experience
Remote
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