Customer Success Executive

Job requirements

• A proactive and positive attitude with a willingness to learn

• Excellent communication and interpersonal skills

• Comfortable making outbound cold calls and building rapport quickly

• Strong organisational and time management skills

• Good attention to detail and ability to work independently

• Previous experience in a sales, customer service, or call centre environment is preferred but not essential

Job responsibilities

• Make outbound cold calls to prospective customers to promote and sell our products and services

• Conduct regular account management calls with existing customers to maintain relationships and identify new opportunities

• Handle inbound calls and queries from retail partners, clients, and customers, providing accurate and helpful support

• Record customer interactions and update CRM systems with relevant information

• Meet or exceed individual and team-based KPIs and performance targets

• Work closely with internal departments to ensure customer satisfaction and issue resolution

• Provide feedback to the Head of Field Operations on trends, opportunities, and challenges from customer conversations

• Support for the field team with systems, sales, processes and outreach.

Job benefits

• Competitive salary of up to £25,000